Hi!
I did exact this Update on 9th Sept. runs smoothly. Just started the Installer for 9.02. did nothing afterward except inserting a data_engineHF (only to keep myself calm), but dont think its needed. After that installed the 20.1 no Update from 9.02 to 9.20
BUT! My mistake was not upgrading my Robots + Hubs before installing 20.1. In my 8.51 I had 7.97 in actual HF-Version running.
Well the Robot/Hub runs after Update with 20.1 but since I had trouble with my QoS, Support told me that 7.97 isnt on the compatible-Matrix with 20.1 :-(
So if I had to do another 8.51->20.1 Update I would check at which point, propably after 9.02 Update, I can Update all my Robots+Hubs to be compatible.
Well.... without that I needed "at highspeed-clicking" ;-> 4h for that Update... If I had to update the Robots + Hubs within... well... propably I would split the process in two days...
Another flawback was, that I authenticate our UMP against a LDAP, but my hub, which do the LDAP-Connection to the AD is a Linux, there is a bug, that doesnt work, there is a workaround for that, hahaha or use a Winblows-Machine for the LDAP-connection till fixed.
And since we have our complete UIM on VMware, I did clones of all Steps to roll all machines back, what I did often in our Test-Environment, and yes as stated all Machines UIM,UMP,CABI,DB, well... except I didnt touch them with a update ;->, no need to rollback cabi if no update occured ;->
Hope that helps
Cheers
Matthias
P.S. And if you do SLA-Reporting, there is annother bug, the startingday for periods changed in calculations (sla_engine), seems to be an arabic programmer, cause startday is now Tuesday....but call is opened.
Original Message:
Sent: 09-23-2020 02:10 PM
From: Miller Grisepe Echagarreta Parra
Subject: Doubt for upgrade UIM 8.51 to 20.1
Hi everyone.
I have UIM 8.51 SP1 and we want move to UIM 20.1, I know that we can upgrade UIM 8.51 SP1 to UIM 9.0.2, and UIM 9.0.2 to UIM 20.1.0, my doubth is. Is it necessary to apply UIM 9.2.0 to upgrade to 2.0.1 or we can go directly to 2.0.1?
Regards.