The dashboard in portlet Dashboard is generated in pdf in white

[Miller Echagarreta]

Hi everyone.

When I "Generate PDF" in portlet Dashboard is generated in white, I don't know why.

Any Idea?

[Stephen Danseglio]

What version of UMP/HF? Did you try different browsers?

Steve

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Support Engineer
Broadcom
US
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[Stephen Danseglio]

For me, in my UIM v9.20 at least although I had to disable pop-up blocking in Chrome, I generated the dashboard in PDF format out of the box with no changes.

Steve

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Support Engineer
Broadcom
US
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[Miller Echagarreta]

Hi @Stephen Danseglio Yes I tryed with chrome and IE, and the problem is the same, the dahsboard.pdf is empty​
The UMP version is 8.51 and ump_hf1 1.02

[David Michel]

Perhaps this KB will help:
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=74494

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Support Engineer
Broadcom
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[Miller Echagarreta]

Hi @David Michel this article make mention to UIM/CABI, my problem is with dashboard portlet, I can generate pdf but when I open the dashboard.pdf is empty.
The article apply equal to my problem?​

[Miller Echagarreta]

For a Idea, this is the dashboard, and all are download it empty

[Gene Howard]

I would suggest apply UIM 8.51 sp1 and ump sp1 and then apply all the 8.51Sp1 hotfixes from the hotfix page.
https://techdocs.broadcom.com/us/product-content//recommended-reading/technical-document-index/ca-unified-infrastructure-management-hotfix-index.html?r=2
If you do not have 8.51sp1 then you will need to open a case to get this as there is no place to download this other than through a case at this time.

or you can plan to update to 9.02

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Gene Howard
Principal Support Engineer
Broadcom
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[Miller Echagarreta]

Hi @Gene Howard How are you?.
​I opened a case (20129519 and 20137771) for that the Support help me on determinate whats is the problem exactly but they said that if the report it's empty UIM isn't the problem and they close the case. I don't know if I don't understood the workaround because "Generated PDF" is a functionality of CA UIM and the support indicated that I should open a idea for this worked. I don't know if you, can redirect the effor for help me to try resolve this issue.

1- Open the dashboard and click "Generate PDF"--->

2- The dashboard downloaded

3- When I open the pdf dashboard it's empty.

[Gene Howard]

Did you apply 8.51sp1 and the hotfixes as suggested?

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Gene Howard
Principal Support Engineer
Broadcom
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[Miller Echagarreta]

@Gene Howard I don't applied the hotfix, because i don't know if should apply all hotfix... I see this ----> Should Apply all?? I have 8.51 SP1

ump_dashboard_852_HF7.zip

ump_dashboard_852_HF7.txt

68.0 MB

UIM 8.5.1 SP1

 

ump_reportscheduler_8.5.2_HF2.zip

ump_reportscheduler_8.5.2_HF2.txt

58.1 MB

UMP 8.51SP1

 

ump_usm_8.52_HF15.zip

ump_usm_8.5.2_HF15.txt

68.1 MB

UMP 8.51SP1

 

maintenance_mode-8.53-HF3.zip

maintenance_mode-8.52-HF3.txt

15.4 MB

UIM 8.51SP1

​

[Gene Howard]

HI,
yes if you have 8.51sp1 installed apply those HF and see if they help at all.

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Gene Howard
Principal Support Engineer
Broadcom
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[Miller Echagarreta]

Hi @Gene Howard I updated the package ump_dashboard_852_HF7.zip and ump_usm_8.52_HF15.zip but the problem is the same. I don't know what other thing to make.​

[Stephen Danseglio]

Hi,

You can take a look at the portal.log for errors/exceptions/failures, right after generating the PDF. For example: http://<ump_hostname>/jsp/diag.jsp?file=portal.log

Steve

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Support Engineer
Broadcom
US
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[Gene Howard]

HI so is it just this one dashboard?
If you create a new dashboard with only a circle and a square does the export to PDF work?

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Gene Howard
Principal Support Engineer
Broadcom
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[Gene Howard]

can you export the dashboard and attach it here?

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Gene Howard
Principal Support Engineer
Broadcom
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[Miller Echagarreta]

@Gene Howard attach the file  ​

Attachment(s)

InformeNetwork_20191210_143311.pdf   10 KB 1 version

[Gene Howard]

sorry not the pdf the actual dashboard. Go in and edit the dashboard and then export it from the menu and attach it here. you will need to zip it up.

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Gene Howard
Principal Support Engineer
Broadcom
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[Lucas Bloomfield]

Happy to help! Thanks for leaving a comment.

[Miller Echagarreta]

@Gene Howard Thank you so much for your help.

Support answer for this case ----->

​Dear Miller,

We have consulted with Broadcom Development and this defect is classified as a low priority defect that will not be addressed in the product due to low risk and not impacting critical functionality. 

I would also like to add that in January, the UIM product management will be releasing a customer letter about the status of UIM/UMP and its road map concerning the end of life of Flash. 

I would encourage you to plan the upgrade to UIM 9.2 at this time. The problem reported in this case can not be reproduced in 9.02 or 9.2

Thank You for contacting Broadcom Customer Support.

We are planning the installation of UIM to 92 at the next year. In this version this isn't a problem.