DX Infrastructure Manager

  • 1.  robot reflecting issue in infrastructure manager

    Posted 9 days ago
    Dear Team,

    if we installed the robot on windows server its getting on UIM Server in infrastructure manager but after sometime its not showing from Infrastructure manager
    hence once we restart the nimsoft services then it will get reflected in IM and another server not showing.

    this issue facing from last few days

    is this license regarding issue means about specific robot for windows servers

    KIndly suggest on this...


  • 2.  RE: robot reflecting issue in infrastructure manager

    Posted 7 days ago
    Hello,
    Are they VM Host?
    Did you use a copy one VM to create the second one?

    If yes, they have the same device ID. You need to do ctrl+p on the controller of the online robot, go to "expert mode" and select "_reset_device_id_and_restart" and click the big play button.

    Robot will restart and it should be fine after that.