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Installed probes not showing

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  • 1.  Installed probes not showing

    Posted 01-14-2020 08:22 AM

    Have odd issue doing new install and robot shows up fine. 
    We push a probe to the robot like cdm and install shows good
    Checking Installed Packages with controller probe it shows CDM installed

    issue: CDM is probe is not show in IM for robot, not error like red on probe no probe showing for CDM at all

    Any ideas or things to check


  • 2.  RE: Installed probes not showing
    Best Answer

    Posted 01-14-2020 08:37 AM

    Usually, we only see this on unsupported OS installation.

    can you provide more details on the exact OS type and version, robot version and CDM version?
    Have you checked the PSM to make sure this is a supported combination?

    Setting the controller loglevel to 5 and logsize to 35000 and doing the install again should provide more details.

    Gene Howard
    Principal Support Engineer

  • 3.  RE: Installed probes not showing

    Posted 01-14-2020 08:38 AM
    What version of robot are you running? Are you using IM? This may be a problem with the distsrv. You can set the loglevel to 5 and logsize to 20000and do it again then check the log.

    If < v9.20, please download and deploy robot_update-7.97HF7.zip from:


    Also check the notes:


    Support Engineer