DX Unified Infrastructure Management

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  • 1.  uim 20.3 usm portlet problem

    Posted Oct 27, 2020 11:16 AM
    hello,
    I upgraded my environment to 20.3
    the issue happens all the time - when i enter an exist dashboard or create a new one.

    i have a circle for example, and i set the data source as Alarm (hostname is XXX)
    and when i live view the dashboard and click the circle, the Operator Console opens
    /usm/jsp/standalone.jsp?view=alarm&viewOptions=%..........
               Page Not Found
               The requested page cannot be found.

    why operator console opens usm ? thats very weird...
    how can i fix this problem?

    thank you.


  • 2.  RE: uim 20.3 usm portlet problem

    Posted Oct 27, 2020 02:54 PM
    Check AC > OC robot > Installed Packages to see if there are any left over packages that should have been removed. 
    Non probe packages can be removed via > controller > view probe utility > inst_pkg_remove
    Also check OC wasp configure. 

    For debug logging
    remote into the server hosting the OC robot
    go to $\Nimsoft\probes\service\wasp\webapps\dashboard\WEB-INF\classes
    make a backup copy of log4j.properties (the copy file extension cannot be .properties)
    edit log4j.properties
    change the first line from: 'log4j.rootCategory=WARN, CONSOLE, FILE'
    to: 'log4j.rootCategory=DEBUG, CONSOLE, FILE'
    and: log4j.appender.FILE.MaxFileSize=1MB
    to: log4j.appender.FILE.MaxFileSize=10MB
    check the \wasp\dashboard.log

    ------------------------------
    Support Engineer
    Broadcom
    ------------------------------



  • 3.  RE: uim 20.3 usm portlet problem

    Posted Oct 28, 2020 08:02 AM
    hi, thanks for the reply.

    i forgot to clean my cockies...
    after cleaning it worked.
    but now the new problem is that :

    when i create an object on the dashboard designer, and set the data source for alarm (hostname contains "XXX")
    the ca uim doesnt open the device information...
    it opens all the alarms of all the system

    how can i fix this?
    thank you


  • 4.  RE: uim 20.3 usm portlet problem

    Posted Oct 28, 2020 04:52 PM
    did a quick test, using a circle, which correctly reflects the device alarm status. 
    The drill down went to the general alarms page instead of a device specific alarm page. 
    Could be a design issue. 
    Only did some quick work on this but it seems the only way to get a device specific alarm page is to go to the Alarms page and then filter on the device.

    ------------------------------
    Support Engineer
    Broadcom
    ------------------------------



  • 5.  RE: uim 20.3 usm portlet problem

    Posted Oct 29, 2020 03:12 AM
    Thanks for the reply,
    my clients want to click on an object from a dashboard (we design) and open the alarms page / details page of the specific device...
    like the usm at 20.1


  • 6.  RE: uim 20.3 usm portlet problem

    Posted Oct 29, 2020 04:34 AM
    Open an issue, for this indicating the issue now and more importantly that it worked in 20.1

    This will ensure that it is not a design issue (requiring ideation) but a upgrade issue that needs to be resolved.

    ------------------------------
    Knows a little about UIM/DXim, AE, Automic
    ------------------------------



  • 7.  RE: uim 20.3 usm portlet problem

    Posted Oct 29, 2020 09:37 AM
    i opened a case, Broadcom investigate the problem.

    "Please be informed that your issue has been escalated for farther investigation as we as thinking that it may be a probable defect. I will get back to you ASAP."





  • 8.  RE: uim 20.3 usm portlet problem

    Posted Nov 03, 2020 10:36 AM
    Any update on this issue? Its a real problem for us.


  • 9.  RE: uim 20.3 usm portlet problem

    Posted Nov 04, 2020 02:04 AM
    us too...
    this is the basic in any old UIM version...

    Broadcom said they will update asap