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Max.restarts reached for probe 'db2'

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  • 1.  Max.restarts reached for probe 'db2'

    Posted 01-09-2020 12:47 PM
    Edited by Miller Grisepe Echagarreta Parra 01-09-2020 12:50 PM
    Hi all.
    I am trying deploy db2 probe in a server AIX with DB db2 but the probe not start, it state is red. The error log indicate:

    Controller: Max. restarts reached for probe 'db2' (command = /bin/sh)

    Any idea?


  • 2.  RE: Max.restarts reached for probe 'db2'

    Posted 01-09-2020 01:29 PM
    Take a look at the below KB
    https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=137094
    https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=73555
    https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=137227
    https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=9732


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    Gene Howard
    Principal Support Engineer
    Broadcom
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  • 3.  RE: Max.restarts reached for probe 'db2'

    Posted 01-09-2020 03:46 PM
    Hi @Gene Howard thanks for the information.

    I see on this article (https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=137094) that the version support it of AIX is ​(- 6.1, - 6.2, - 7.0, - 7.1, - 7.2) But if I review the documentation (https://techdocs.broadcom.com/content/dam/broadcom/techdocs/us/en/assets/docops/uim902/Platform_Support_Availability_current.pdf) only is support it ​(- 6.1, - 6.2, - 7.0, - 7.1) not 7.2. So I am a little confused because my AIX is 7.2 and I need to know if I put effort for monitoring my db2 with UIM

    What do you think?


  • 4.  RE: Max.restarts reached for probe 'db2'

    Posted 01-09-2020 04:46 PM
    What version of DB2 are you trying to monitor?
    I would install the DB2 on a remote machine and set it up to monitor the DB2 instance on the 7.2 platform.
    Make sure the target DB2 version is supported as well.
    http://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/db2-db2-database-monitoring/db2-db2-database-monitoring-release-notes.html

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    Gene Howard
    Principal Support Engineer
    Broadcom
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  • 5.  RE: Max.restarts reached for probe 'db2'

    Posted 01-10-2020 03:28 PM
    HI @Gene Howard You're right, doing remote monitoring is an option

    the version is db2 9.7.11 and 10.5.10....... Are supported this version?


  • 6.  RE: Max.restarts reached for probe 'db2'

    Posted 01-10-2020 03:32 PM
    The answer to that can be found in the probe release notes:
    http://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/db2-db2-database-monitoring/db2-db2-database-monitoring-release-notes.html

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    Support Engineer
    Broadcom
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  • 7.  RE: Max.restarts reached for probe 'db2'

    Posted 01-13-2020 10:02 AM
    Thanks @David Michel but I don't see where this DB version (9.7.11 and 10.5.10) are supported


  • 8.  RE: Max.restarts reached for probe 'db2'
    Best Answer

    Posted 01-13-2020 12:36 PM
    Based on: http://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/db2-db2-database-monitoring/db2-db2-database-monitoring-release-notes.html#concept.dita_c1888c8db62ebb31dc75e36e130dd5330e79dcbc_ProbeSpecificSoftwareRequirements



    We assume that 9.7.x and 10.5.x are supported!

    So please be sure to do all the Prereqs, Environment Variable Requirements, Installation Considerations, etc.

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    Technical Support Engineer
    Broadcom
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  • 9.  RE: Max.restarts reached for probe 'db2'

    Posted 01-14-2020 02:15 PM
    Thank your very much... My friend @Alex Yasuda


  • 10.  RE: Max.restarts reached for probe 'db2'

    Posted 01-14-2020 03:52 PM
    this may be related to your other thread on the robot.

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    Support Engineer
    Broadcom
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