DX Unified Infrastructure Management

  • Private Community
 View Only

  • 1.  VMware probe-Profile is in failure state

    Posted Oct 11, 2019 03:24 AM
    Hi All,

    Even though the credentials are working properly , the profile always in failure state.I am able to login to the vcenter console with the same credentials as well.

    From IM, the profile always shows as its loading.

    Please help me with this issue.







    Regards,Usha


  • 2.  RE: VMware probe-Profile is in failure state

    Broadcom Employee
    Posted Oct 11, 2019 08:54 AM
    I would set the probe loglevel to 5 and logsize to 75000 and restart the robot service than test again and check the logs for error
    you can review the below KB as well.
    https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=136220

    ------------------------------
    Gene Howard
    Principal Support Engineer
    Broadcom
    ------------------------------

    Original Message


  • 3.  RE: VMware probe-Profile is in failure state

    Posted Oct 18, 2019 07:05 AM
    Hi Gene,

    Thank you.I have checked the logs and tried the workaround methods in all the articles related to the error.But could not find any solution.

    Attached the logs for your reference.

    Could you please have a look and check if can find any,

    Regards,
    Usha
    Original Message


  • 4.  RE: VMware probe-Profile is in failure state

    Posted Oct 18, 2019 07:06 AM
      |   view attached
    Attached the log file

    Attachment(s)

    zip
    vmware logs.zip   406 KB 1 version
    Original Message


  • 5.  RE: VMware probe-Profile is in failure state
    Best Answer

    Posted Oct 18, 2019 07:10 AM
    Had something similar recently. Resolved it by taking a backup of /nimsoft/probes/.../vmware/vmware.cfg. Then deleted the probe in IM, deleted any files that were left in /nimsoft/probes/.../vmware/

    Redeployed the vmware probe from the archive. Restored the vmware.cfg file.

    Original Message