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VMware Probe

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  • 1.  VMware Probe

    Posted 11-18-2019 02:43 AM
    Hello All,

    I have a problem with VMware probe, we gave the user all the right privliges and still getting this error:

    Can you help :) ? 

    Thanks 

    Shai


  • 2.  RE: VMware Probe
    Best Answer

    Posted 11-18-2019 08:13 AM
    Hi Shai,

    Regarding-> Exception caught trying to invoke method RetrieveServiceContent
    https://community.broadcom.com/communities/community-home/digestviewer/viewthread?MID=791405#bma7af7a5a-b8e2-4631-810c-9f0895e82a49 

    See also KB Article:
    https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=44160

    Regards,
    Steve






    ------------------------------
    Support Engineer
    Broadcom
    US
    ------------------------------



  • 3.  RE: VMware Probe

    Posted 11-28-2019 06:23 AM

    Shai,

    Few things you can do:

    - Check network and ports success connectivity (telnet from robot where vmware probe is deployed to the requested vCenter); Check in vCenter config which ports are set:



    - Check and confirm the user is able to connect to Vcenter (Connect with requested account via web browser.
    - Check also: https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=35071
    - Set probe log level higher and review. VMware probe log should also contain details where is failing.


    Regards,