boot_time is diffrent to arrival_time

[Miller Echagarreta]

Hi all.

I have a question. I am receiving alarm of "Computer has been rebooted" but I don´t know why the alarm time notification via email it's different the variable $boot_time from the message.

any idea?

thanks for your help.

Best regards.

[Gene Howard]

the only thing I can think of is that there was a backup in the spooler on the robot and so the alarm was delayed.
Might want to check the spooler log file for messages about expired messages.
If you see that you can increase the bulk size and see if that helps.
the spooler bulk size defaults to 1 and on some robots can cause a slowdown in the delivery of alarms.

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Gene Howard
Principal Support Engineer
Broadcom
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[Miller Echagarreta]

Hi @Gene_Howard 
I am checking the spooler probe and I see "spooler: QueueAdmin - expire old messages"​
I think that maybe this is the problem, What can I do? delete the queues? or maybe uninstall and install CDM againg? I have 6.34 cdm probe and 7.97 version robot

[Gene Howard]

I would suggest increasing the bulk size in the spooler to 250. This can be done through the IM GUI for the spooler probe.
Then I would stop the robot service on that machine.
Delete the <nimsoft>\robot\*.rdb files there should be two of these.
Then start the robot service.
this should correct the problem moving forward.

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Gene Howard
Principal Support Engineer
Broadcom
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[oscar mendoza]

Hi a have the same problem the other alarms of the same robot are ok, are only the boot alarms that show this issue.