IM can no longer reach archive.nimsoft.com

[Keith Clay]

IM can't reach archive.nimsoft.com and when I try with a browser I get the below:

[David Michel]

does your login direct to support.nimsoft.com work?

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Support Engineer
Broadcom
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[Keith Clay]

It works fine. But IM is trying archive.nimsoft.com not support.

[David Michel]

Yes, that's the site the application uses, for download, credentials are the same for both. 
Strange thing here is that it is reaching the site but the auth is failing.. 

Few things to try:
reset the password
try it from the AC archive
try it from your dev environment 

these are on the typical can't reach the site type problem, yet still may help. 
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=34049
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=123203

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Support Engineer
Broadcom
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[Garin Walsh]

I just tried accessing the archive from IM and it worked for me - really really really slow but it worked - maybe you're just timing out?

[Keith Clay]

I'm getting access denied.  I tried it from my iphone and get the same error as above.

[Keith Clay]

On my dev box, I can't download via IM, I get a forbidden message but I can use my browser and go to support.nimsoft.com and download pacakges from the archive on the dev box.

[David Michel]

That's different, it downloaded the package but can't save it to the temp. 
not sure exactly what's causing it
permissions to that folder
virus scanner
try renaming the folder and create a new one
close the IM console and reopen

somewhat related KBs
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=138333
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=141618
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=132850

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Support Engineer
Broadcom
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[David Michel]

OH, also, the take away is that, if in fact the same user name and password is at both your prod and dev environments there is some going on specific to the prob hub where you are running that instance of IM. Which in turn directs back to the other things to try, and the suggestions in the KBs.

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Support Engineer
Broadcom
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[Keith Clay]

I had to uninstall IM and the SOAP took kit and reinstall and it began working again.  Not sure why it would stop working then restart with a reinstall.

[Gregory Polenta]

The SOAP tool kit uses MSXML4.dll which is a shared library. It could be that this was removed from the
  system possibly by another application.

[David Michel]

Great, glad you got it working again.

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Support Engineer
Broadcom
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