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  • 1.  duplicate entries

    Posted 01-16-2020 03:58 AM
    Dear team

    We are having duplicate entries for lots of servers . Here is the environment
    UIM - upgraded from 8.47 to 9.0.2
    Server name - Test1 - This is showing twice in USM

    Test1 has 7.80 controller , cdm - 6.30 and process probe -4.30
    Origin - Collector1 which has 7.97hf7 robot and 7.97 hf6 hub and netconnect probe

    SELECT * FROM CM_COMPUTER_SYSTEM WHERE NAME LIKE ' TEST 1';
    This gives 2 cs_id - 36042 and 42271


    SELECT * FROM CM_DEVICE WHERE cs_id = 36042;
    This gives two dev id which gives result of probe as niscache and  other devid as controller ( here the dev_src_id is null)

    We know that this is because of robot and other probes we are getting two entries . Is there any way to get rid of duplicate entries and make it as once without affecting the data.

    Also is it a good practice to delete the niscache for all the robots ?

    Thanks
    Santhosh


  • 2.  RE: duplicate entries
    Best Answer

    Posted 01-16-2020 07:20 AM
    About the niscache, yes, you can do it!
    Article title: How to Clean Niscache Folder on All Active Robots
    https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=9570

    About the Duplicated Servers, we recommend you to do the Reset Discovery Steps in a few ones to validate the solution:
    https://comm.support.ca.com/kb/how-to-reset-discovery-in-ca-uim-810-or-later/kb000009544

    Anyway, I would recommend you to open a Support Ticket for further analysis.

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    Technical Support Engineer
    Broadcom
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  • 3.  RE: duplicate entries

    Posted 01-16-2020 10:27 AM

    As for this:
    "This gives two dev id which gives result of probe as niscache and  other devid as controller "
    It is normal, just a result of info for the device coming from different sources.

    Any time there is a system config change at a robot, such as name, IP address, MAC address change then niscache should be cleared.

    Duplicate entries could be the result of different information for the same system not getting correlated, or a system change resulting in a new device UIM side getting created. In the latter case data will stop showing up for the old device and the new device will not show any prior historical data.  



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    Support Engineer
    Broadcom
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