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CA UIM IM Robot Error State Query Check

  • 1.  CA UIM IM Robot Error State Query Check

    Posted 05-23-2019 01:25 PM

    Hi Experts,

     

     

    We are using CA UIM 8.5.1

     

    We are having list of robots which are in error state.

     

    We are using Below PortQuery to know why they are showing in a error state.

     

    https://www.microsoft.com/en-us/download/details.aspx?id=24009

    sample command syntax:
    C:\PortQry\portqry -n 10.1.1.10 -e 48000
    where 10.1.1.10 is the IP of the robot.

    Output:
    FILTERED = firewall or something else is blocking access to the robot's controller port
    NOT LISTENING = device is pingable, but there is no response on the controller port (indicated Nimsoft service is not running)
    LISTENING = should be healthy

     

    For One Robot when we execute this query with IP address 

     

    C:\PortQry\portqry -n 10.1.1.10 -e 48000

     

    And the outputs are-

     

    C:\Users\u400431>\PortQryUI\PortQry.exe -n 10.36.4.3 -e 48000

    Querying target system called:

    10.36.4.3

    Attempting to resolve IP address to a name...

    Failed to resolve IP address to name

    querying...

    TCP port 48000 (unknown service): LISTENING

     

    As it is showing LISTENING, but the robot is in error state when we checked this Robot in IM, how it will be LISTENING?

     

     

    Kindly Let me Know!

     

    Regards,

    Dharmender



  • 2.  Re: CA UIM IM Robot Error State Query Check

    Broadcom Employee
    Posted 05-23-2019 02:41 PM

    Dharmender -

     

    Did you execute the PortQry command from the hub managing the robot?  If not, then try running the utility from that device.

     

    If you did, then it's possible that the hub can communicate to the robot on port 48000, but you have not verified that the robot can communicate with the managing hub on port 48002.  If this communication is blocked, then the robot will appear in an error state.



  • 3.  Re: CA UIM IM Robot Error State Query Check

    Broadcom Employee
    Posted 05-23-2019 08:18 PM

    Hi 

     

    Is the controller probe on target robot in error state or spooler / hdb. These listen on different ports 

    Check in task manager locally or telnet also from remote to port 48000 to check if any zombie process