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CAUIM - IM does not accept login

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  • 1.  CAUIM - IM does not accept login

    Posted 07-06-2018 08:12 AM

    Hello CA Guys,

     

    I need a little help of you all  

     

    We our environment, we have got some customers from another countries. For some cases from another countries, we use hub terciary (third level hub). First the final customers attach on a secondary hub and after that the secondary hub attach on hub core.

     

     

    I got a problem on a new Hub. The IM does not accept login (user wrong) and I do not know why.

    I tried several users. Including the full initial administrator.

     

    Someone knows how to disable security on IM or how to create a user local ?

     

    Regards,

    Jean Gomes



  • 2.  Re: CAUIM - IM does not accept login

    Posted 07-06-2018 08:40 AM

    Hi Jean,

     

    Can you check if this option is checked on the hub you are trying to login to

     



  • 3.  Re: CAUIM - IM does not accept login

    Posted 07-06-2018 08:46 AM

    Hitesh,

     

    Thanks for your reply.

     

    Yes, it is configured like login = normal

     



  • 4.  Re: CAUIM - IM does not accept login

    Posted 07-06-2018 09:19 AM

    It is solved this case.

    Thanks everybody.

     

    I just add a new line on security file of hub not allowing only security login from hub core.

     

    Regards,

    Jean Gomes



  • 5.  Re: CAUIM - IM does not accept login

    Posted 07-06-2018 09:24 AM

    Great, so login = normal was added to the problematic hub cfg file, is that correct?



  • 6.  Re: CAUIM - IM does not accept login
    Best Answer

    Posted 07-06-2018 10:48 AM

    Hitesh,

     

    I add the following line on security.cfg

     

       secure_callbacks_from_primary_hub_only = no

     

    Regards,

    Jean Gomes