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SOI --> UIM Ticket id Synchronization, possibilities?

  • 1.  SOI --> UIM Ticket id Synchronization, possibilities?

    Posted 12-05-2018 10:07 AM

    Hi Community

     

    We have SOI working as the MOM integrated with Snow. Upon creation of a Ticket on Snow, "Ticket Id" attribute in SOI get updated with the ticket number in Snow. Is there any way to synchronize the ticket id to any custom attribute on UIM.

    Kindly help if anyone have any idea on it or already worked on this scenario. Even same thing we are trying to create on Spectrum as well.

     

    Thanks in advance

    Soumyadipta Ganguly



  • 2.  Re: SOI --> UIM Ticket id Synchronization, possibilities?

    Posted 12-05-2018 12:47 PM