DX Unified Infrastructure Management

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  • 1.  Ad_Server Probe IM error

    Posted Sep 25, 2018 08:45 AM

    Hi Experts,

     

     

    We are using UIM 8.5.1 Standalone

     

    We are getting below error, while opening ad_server 2.03 configuration through IM (Infrastructure Manager)

     

     

    Please Check and how fix this issue.

     

    Best Regards

     

    Dharmender Singh



  • 2.  Re: Ad_Server Probe IM error

    Broadcom Employee
    Posted Sep 25, 2018 08:54 AM

    Dharmender -

     

    Make sure that you are not running out of disk space on the C:\ drive.  If you are, you will need to clear space off because the probe GUI binaries are stored in the %TEMP%\util directory for the user running Infrastructure Manager.  If there are no disk space issues on the C:\ drive, then try deleting all of the conf*.exe files from the %TEMP%\util directory in case the configure GUI binary for the ad_server is corrupted or out of date.  The next time you open the probe's Configure GUI, a new set of conf*exe files will be created in the %TEMP%\util directory. 



  • 3.  Re: Ad_Server Probe IM error

    Posted Sep 27, 2018 07:47 AM

    Dharmender Singh,

     

    As Kathyn said, probably there is no disk space available, so not just AD_Server but any probe will have the same behavior.

     

    If this just happens to the AD_Server probe, so please remote the ad_server binaries from the %TEMP%\util directory and try again.

     

    Kind Regards,

     

    Alex Yasuda
    Sr. Support Engineer



  • 4.  Re: Ad_Server Probe IM error

    Posted Oct 04, 2018 05:00 AM

    Hi Dharmender ,

    Were you able to fix the issue? Was it related to the disk space? Your feedback will be greatly appreciated.

     

    Thanks,

    Octavie



  • 5.  Re: Ad_Server Probe IM error
    Best Answer

    Posted Oct 15, 2018 01:28 AM

    Hello Octavie,

     

    Yes we fixed this issue. 

     

    Spectrum UIM Integration

     

    Issue:

     =====

    data flow from Spectrum to UIM is not happening. Environment:

     ==========

     UIM - 8.51 spectrumgtw - 8.65HF6 spectrum - 10.2.3 -ems -10.17 -nas-8.42 -Spectrum-UIM-Service-8.6.6 -Maintenance_mode-8.40 Steps taken:

     ==========

    - Checked the test connection from spectrumgtw probe to spectrum and it was working fine

     - Checked the same test connection from Spectrum to UIM and it was fine - Initially on Spectrum one click the UIM configuration was set to 'SpectrumGateWay Integration'.

    - Changed it to 'Legacy Integration' and did the test connection and it was fine.

     - Suggested KB articles KB000005994 and KB000112676 were tried by the customer and the issue still persists.

    - We identified that the spectrumgtw probe version and the Spectrum-UIM-Service should be same. But the Spectrum-UIM-Service was one version above.

    - We then deployed the Spectrum-UIM-Service 8.65 on the primary hub - Upgraded NAS to 9.00 and maintenance_mode to 8.53 - Deactivated and activated the spectrumgtw probe.

     

    After that data flow from Spectrum to UIM is visible in USM alarm tab.

     

    Best Regards 

    Dharmender Singh



  • 6.  Re: Ad_Server Probe IM error

    Posted Oct 15, 2018 03:22 AM

    Thanks for your confirmation.

    Much appreciated.