is the Hitachi Command Suite a requirement to be installed on the robot that the probe will be sitting on?

[rtirak]

I see the following in the pre-configuration, I am just looking for clarification is the device manager required or the Command suite itself?

The hitachi probe requires: 

• Hitachi Storage System USP-V, USP-VM, AMS, VSP, or HUS series.

• SMI-S Provider: The SMI-S Provider service is supplied with the Device Manager software from Hitachi with the Hitachi Command Suite 7 and later.

[David Kim]

As far as I Know, Device Manager Suite(Hitachi Command 7) is required for Hitachi probe to work. 

[rtirak]

When I add our hitachi IP/hostname to the probe and test I get a response that says the "hostname" is responding. It than adds the device with a green check mark after I hit save and it goes through data collection.

 

I then go into the admin console and hit configure on the hitachi probe. It opens and than I try to drill down into the device but all I see is the detached configuration folder with nothing in it.

 

It does not show me any of the arrays or Luns or anything. Any idea what could cause this? We have given the user the proper rights that the documentation stated it needed.

 

Not sure what's up?

[Franklin Ravi D'souza]

Hi

 

https://docops.ca.com/ca-unified-infrastructure-management-probes/ga/en/alphabetical-probe-articles/hitachi-hitachi-storage-monitoring/hitachi-troubleshooting

 

Note: If you are unable to collect performance data, make sure the firmware version of the Hitachi system is 7.0 or higher; upgrade the firmware if necessary.

 

Enable performance metrics

https://docops.ca.com/ca-unified-infrastructure-management-probes/ga/en/alphabetical-probe-articles/hitachi-hitachi-storage-monitoring/hitachi-hitachi-storage-monitoring-release-notes#hitachi(HitachiStorageMonitoring)ReleaseNotes-EnablePerformanceMetrics

[David Michel]

It seems that first the IM console was used to configure the probe and then the Admin Console. Not sure if that works, in general development requests one or the other to be used and not both. If the desire is to use the Admin Console, delete the probe & folder, redeploy, and configure and test via the Admin Console.

[RowanCollis]

I have used the Hitachi probe and had to get the storage engineers to install the SMI-S software as it is an option.

 

Also you must enable statistics reporting on the Hitachi array to receive data for performance metrics from the Hitachi system. Statistics reporting affects performance metrics for array, LUN, and port.

If the statistics reporting is not enabled for the Hitachi array, the probe does not show the metrics in the GUI.

[Michael Kristofic]

Hi Rowan, 

 

just to clarify, the SMI-S software has to be installed on the server (robot), where the Hitachi probe is deployed?

 

Cheers

 

Mike

[RowanCollis]

No, it doesn't need to be on the robot but the port 5989 needs to be open to connect to SMI-S on the storage array

[rtirak]

Thanks for the help all. It seems the issue ended up being with the probe. Support provided me a patched/updated probe and that seems to be working now.