CA UIM integrate with Service Now

[Sachin_Bhor]

Hi All,

 

We are trying to integrate CA UIM with ServiceNow. Could anyone can share document for same.

 

Thanks,

Sachin

[Kathy Maguire]

Sachin -

 

You can use the sdgtw or sngtw probes to generate an incident in the Incident Management process of the ServiceNow application from a UIM Alarm.  The incident is generated when an alarm is assigned to the designated UIM user.  These probes support the following functionalities:

• Generate the incident on the ServiceNow platform, when an alarm is assigned to the Service Desk user in UIM.
• Updates the incident information, when the alarm information is updated.
• Updates the incident status, when the alarm is acknowledged.
• Tracks the incident status for acknowledging the alarm in UIM

 

The sdgtw probe is the preferred probe to use.  For more information see the probe's Wiki page:

 

 

sdgtw (Service Desk Gateway)

 

If you need to use another method available in your ServiceNow application other than Incident Management, then you would have to use the sngtw probe since the current GA release of the sdgtw probe (v1.30) will only use the Incident Management method of ServiceNow.  The sngtw probe will allow you to customize the method you use as well as the XML queries used to retrieve closed and resolved incidents from ServiceNow so that the corresponding UIM alarms are acknowledged when closed/resolved in ServiceNow.  For more information see this probe's Wiki page:

 

sngtw (ServiceNow Gateway)

[Legacy User]

We have never been able to push more than about 15 alerts through sngtw / minute -on average- so, be aware of that constraint as you plan your integration.

[Miller Echagarreta]

Hi Everyone, i am starting this integraton UIM and ServiceNow, I see this limitation (We have never been able to push more than about 15 alerts through sngtw / minute -on average). This limit still exist or was resolved?, and exist other limitation or points that i need to considere