Not able to discover Ubuntu v16 server through RSP probe

[Legacy User]

Hi,

   I have installed RSP probe 5.30 in tunnel client server (windows). when i tried to discover the linux server through RSP probe it is not discovering and throwing error

 

Dec 21 16:26:20:768 [10960] rsp: run_command_Others: Received an error - 1. Raising Alarm
Dec 21 16:26:20:768 [10960] rsp: run_data_gathering: Failed to execute command /bin/uname -s -v -r -m
Dec 21 16:26:20:768 [10960] rsp: get_ostype: failed to find OS
Dec 21 16:26:20:768 [10960] rsp: (thrDiscoverHost: ixxxx - connect failed
Dec 21 16:28:58:384 [10680] rsp: discover_cpu: (ixxxx) ERROR command for cpu data collection on  not found
Dec 21 16:28:58:384 [10680] rsp: CPU cannot be discovered for host xxxx

 

 

can someone help me here.

[yasal01]

Hello!

 

RSP does not Support Ubuntu 16

 

Not able to discover Ubuntu v16 server through RSP probe  

 

By this message in your log: " rsp: get_ostype: failed to find OS "

 

Basically its not recognizing the Ubuntu Version remotely!

 

Actually RSP dos not support any Ubuntu Version.

 

Maybe someone from the Community has any Workaround to help you!

[Yu Ishitani]

I propose that you use Robot.

controller Release Notes - CA Unified Infrastructure Management Probes - CA Technologies Documentation 

Ubuntu 16 x64 robot supported starting with Robot 7.91

 

RSP does the below command and if it does not work, then RSP fails to classify Linux kernel version (For example, 2.6) so discovery fails.

 

 

/bin/uname -s -v -r -m

 

[Legacy User]

Thanks YU,

   I ran the command in the server where it was giving the problem and the output is attached below

 

 

[Alejandro Orozco]

The Robot supported Ubuntu 16 but does not the cdm ¿right?

What other alternative could we use to monitor the performance of the ubuntu?

 

Regards

[Yu Ishitani]

let me check.

[Legacy User]

What version of Ubuntu does RSP supports.

[Yu Ishitani]

Thanks.

RSP discovery (OS classification) walk the below lua through.

 

<UIM>/probes/system/rsp/Lua/OS.lua

 

In the lua there is no if clause for "4.4", so its reason discovery fails.

 

The discovery may success when you enhance the OS.lua like this.

 

elseif left(Revision,3) == "3.1" then
OS = "LINUX_3.1"
OS_version = "3.1"

elseif left(Revision,3) == "4.4" then
OS = "LINUX_4.4"
OS_version = "4.4"

end

[Legacy User]

Thanks YU,

   I was able to discover the server but not getting the values for the CDM and Process. Getting the below error. Can you let me know what needs to be done here

 

Dec 21 18:58:02:719  rsp: run_command_Others: Received an error - 1. Raising Alarm

Dec 21 18:58:02:720  rsp: run_command_Others: Received an error - 1. Raising Alarm

Dec 21 18:58:02:720  rsp: run_data_gathering: Failed to execute command /bin/cat /proc/stat

Dec 21 18:58:02:720  rsp: get_cpu: (iimbwebstage.iimb.ac.in) ERROR no output from data collection command /bin/cat /proc/stat

Dec 21 18:58:02:721  rsp: run_command_with_connection: Failed to execute command /bin/uname -s -v -r -m

Dec 21 18:58:02:722  rsp: get_unix_os: failed to execute command

Dec 21 18:58:16:524  rsp: chk_monitor: checking monitor iimbwebstage.iimb.ac.in-cpu

Dec 21 18:58:16:524  rsp: chk_cpu: failed to get latest entry from the database for cpuid -1 on iimbwebstage.iimb.ac.in

Dec 21 18:58:16:528  rsp: chk_cpus: iimbwebstage.iimb.ac.in-cpu failed to check total cpu usage

Dec 21 18:58:16:528  rsp: chk_cpu: failed to get latest entry from the database for cpuid 0 on iimbwebstage.iimb.ac.in

Dec 21 18:58:16:528  rsp: chk_cpus: iimbwebstage.iimb.ac.in-cpu failed to check 0

Dec 21 18:58:16:528  rsp: chk_cpu: failed to get latest entry from the database for cpuid 1 on iimbwebstage.iimb.ac.in

Dec 21 18:58:16:528  rsp: chk_cpus: iimbwebstage.iimb.ac.in-cpu failed to check 1

Dec 21 18:58:16:528  rsp: chk_cpu: failed to get latest entry from the database for cpuid 2 on iimbwebstage.iimb.ac.in

Dec 21 18:58:16:528  rsp: chk_cpus: iimbwebstage.iimb.ac.in-cpu failed to check 2

Dec 21 18:58:16:528  rsp: chk_cpu: failed to get latest entry from the database for cpuid 3 on iimbwebstage.iimb.ac.in

Dec 21 18:58:16:528  rsp: chk_cpus: iimbwebstage.iimb.ac.in-cpu failed to check 3

Dec 21 18:58:16:528  rsp: chk_monitor: checking monitor iimbwebstage.iimb.ac.in-disk

Dec 21 18:58:16:528  rsp: Consumer Disk Thread Started...

Dec 21 18:58:16:575  rsp: Consumer Disk Thread Ended...

Dec 21 18:58:16:575  rsp: chk_monitor: checking monitor iimbwebstage.iimb.ac.in-memory

Dec 21 18:58:16:592  rsp: chk_monitor: checking monitor iimbwebstage.iimb.ac.in-load

Dec 21 18:58:16:596  rsp: chk_monitor: checking monitor iimbwebstage.iimb.ac.in-paging

[Legacy User]

It is working, it took some time to check for the data.

 

Regards

ALN

[Yu Ishitani]

Hi, ALN

Thank you very much for feedback.

I'm glad that you found it working.

 

Please post an Idea for this to get the probe certified against Ubuntu 16.

It would be benefical for other customers as well.

 

I'm afraid to inform you that my input was just an worth-try-idea for you.

I don't imply this is supported until this is formally QAed (tested).

[Legacy User]

Sure

[Legacy User]

Dear YU,

   But still finding inconsistency in the data, sometime it is connecting but sometimes it is not connecting with the below error.

 

Is there a way where we can check and stabilize the same.

 

   exec_monitor: Failed to start data collection utility for iimbwebstage.iimb.ac.in/iimbwebstage.iimb.ac.in

Dec 22 10:21:22:152  rsp: chk_monitor: checking monitor iimbwebstage.iimb.ac.in-cpu

Dec 22 10:21:22:152  rsp: chk_cpu: failed to get latest entry from the database for cpuid -1 on iimbwebstage.iimb.ac.in

Dec 22 10:21:22:153  rsp: chk_cpus: iimbwebstage.iimb.ac.in-cpu failed to check total cpu usage

Dec 22 10:21:22:153  rsp: chk_cpu: failed to get latest entry from the database for cpuid 0 on iimbwebstage.iimb.ac.in

Dec 22 10:21:22:153  rsp: chk_cpus: iimbwebstage.iimb.ac.in-cpu failed to check 0

Dec 22 10:21:22:153  rsp: chk_cpu: failed to get latest entry from the database for cpuid 1 on iimbwebstage.iimb.ac.in

Dec 22 10:21:22:153  rsp: chk_cpus: iimbwebstage.iimb.ac.in-cpu failed to check 1

Dec 22 10:21:22:153  rsp: chk_cpu: failed to get latest entry from the database for cpuid 2 on iimbwebstage.iimb.ac.in

Dec 22 10:21:22:153  rsp: chk_cpus: iimbwebstage.iimb.ac.in-cpu failed to check 2

Dec 22 10:21:22:153  rsp: chk_cpu: failed to get latest entry from the database for cpuid 3 on iimbwebstage.iimb.ac.in

Dec 22 10:21:22:153  rsp: chk_cpus: iimbwebstage.iimb.ac.in-cpu failed to check 3

Dec 22 10:21:22:153  rsp: chk_monitor: checking monitor iimbwebstage.iimb.ac.in-memory

Dec 22 10:21:22:153  rsp: chk_mem: failed to get latest memory entry from the database for iimbwebstage.iimb.ac.in

Dec 22 10:21:22:155  rsp: chk_mem: failed to get latest memory entry from the database for iimbwebstage.iimb.ac.in

Dec 22 10:21:22:158  rsp: chk_mem: failed to get latest memory entry from the database for iimbwebstage.iimb.ac.in

Dec 22 10:21:22:158  rsp: chk_monitor: checking monitor iimbwebstage.iimb.ac.in-load

Dec 22 10:21:22:158  rsp: chk_load: failed to get latest load entry from the database for iimbwebstage.iimb.ac.in

Dec 22 10:21:22:159  rsp: chk_monitor: checking monitor iimbwebstage.iimb.ac.in-paging

Dec 22 10:21:22:159  rsp: chk_paging: failed to get latest paging entry from the database for iimbwebstage.iimb.ac.in

Dec 22 10:21:22:160  rsp: chk_monitor: checking monitor iimbwebstage.iimb.ac.in-processes

Dec 22 10:21:22:160  rsp: chk_process: Failed to get latest entry from the database on iimbwebstage.iimb.ac.in

Dec 22 10:21:22:160  rsp: chk_processes: failed to check chk_process

[Yu Ishitani]

Being afraid to inform you that troubleshooting is not possible as this has never been tested/supported.

Very sorry.

[Alexandre Magno Prado Machado]

Hello

 

I'm with the same problem, but as I have spectrum I did somethings to monitor the server with Unbuntu 17.10.

 

I install the Net-SNMP and I discovered the server on UIM with SNMPCollector, this way now I have some history about performance of the server, but I need to monitor some process on server, so I'm monitoring this process with Spectrum.