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Is possible configuring Topology and Root Cause Analysis in a MSP environment CAUIM?

  • 1.  Is possible configuring Topology and Root Cause Analysis in a MSP environment CAUIM?

    Posted 04-10-2018 10:55 AM

    Hi all.

     

    I am configuring Topology and Root Cause Analysis but I have doubt if this work in an environment MSP.

     

    I have 5 sites (Tenant) in CA UIM, and only 1 client need topology.

     

    Thanks for your support.

     

    M.E



  • 2.  Re: Is possible configuring Topology and Root Cause Analysis in a MSP environment CAUIM?

    Posted 04-10-2018 01:29 PM

    Well I configured like as indicated this link ---->

    https://docops.ca.com/ca-unified-infrastructure-management/8-5-1/en/using-ump/the-relationship-viewer-portlet/topology-and-root-cause-analysis#TopologyandRootCauseAnalysis-ApplyingtheNetworkTopologyView

    In the hub-secundary deploy the topology_agent. Right now I see the topology but I don't see alarms in the relationship viewer. All devices are in green "status ok"

     

    Anyone know why happen this? or what is missing configuring?

     

    M.E



  • 3.  Re: Is possible configuring Topology and Root Cause Analysis in a MSP environment CAUIM?