We have NFA & ADA integrated with NPC. Now I'm facing an issue with LDAP SSO, New NetQoS users are unable to log in NFA & ADA but able to log in to NPC. Existing users can access NPC, NFA and ADA with out any issue.
LDAP test is success from NPC, but in NFA & ADA its showing "Clone failure" for new users.
Can anybody help with troubleshooting this issue ?
Can you confirm the versions of NFA/ADA and NPC being used here?
Q/ The new users were created in NPC? with access to the data sources, NFA/ADA?
NPC 6.2NFA 9.3.3ADA 11.0
Yes, New users are created in NPC with access to the data sources.
The new users need to login to NPC first, then after the next NPC sync with the data sources it should allow them to login to NFA/ADA directly. If not try deleting the user in NPC, do a full resync, then have them login to NPC again, allow for a data source sync and have them try to login again.
I have tried that, but no luck.
If you use the SsoConfig.exe tool and Test LDAP what are the exact errors you are seeing?
Check the users in NPC and make sure they have product privileges to NFA.
User is having product privilege to NFA
Try changing the "Account User Clone" to "user" instead of "nquser" in the NFA's SsoConfig tool with a local override.
I have tried that but still getting same error.
I have deleted some users from NPC and the same is not getting removed from NFA and I tried creating local users (Product auth) and those are not getting updated in data sources.
Are there any sync failures in the Device Manager service log in NPC or in the \NFA\Reporter\logs\productSyncWs.log ?
I am really not sure we can troubleshoot this much further via a communities post, we would likely need access to logs and your databases.
Jishinlal Christopher_Walsh - how did we make out on this one? was case opened?
Christopher_WalshMelissaPotvin - This issue has been resolved automatically.