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Unable to access CABI via UMP with public and Private IP configuration

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  • 1.  Unable to access CABI via UMP with public and Private IP configuration

    Posted 10-10-2017 03:55 AM

    Configuration:

    CA UIM 8.5.1

    Customer has setup UMP and CABI on private and public IP addresses.

    They can access UMP and CABI both separately via public IPs fine. (I’ve tried it myself)

     

     

    Requirement:

    They do not want to share public IP of CABI server with their end client.

    The end client should just be able to access UMP --> CABI --> Summary Dashboards

     

     

     

    Problem:

    When we click on CABI Dashboards link, its querying the CABI server with internal Private IP address, which is not working out for external clients,and the query just keeps running.

    The UMP has NO knowledge if the request comes from inside or outside the network. it will make a redirect call to the INTERNAL IP address for the CABI Summary dashboard and this is why it does not work from the external.

     

     

    Question:

    Is there a way to configure UMP to query CABI on external IP too?

    Is this network configuration issue rather than the product capability problem?

     

     

    Please suggest the best options to make this configuration work.



  • 2.  Re: Unable to access CABI via UMP with public and Private IP configuration
    Best Answer

    Broadcom Employee
    Posted 10-10-2017 01:41 PM

    this is considered a network issue not an application issue.

    You might be able to setup the cabi URI to use a DNS name that is tied to an Internal IP for internal DNS resolution and and external CABI IP for external users.

     

    You should be able to have your network team help you with this as this will depend on firewall settings and network configurations.



  • 3.  Re: Unable to access CABI via UMP with public and Private IP configuration

    Posted 10-11-2017 01:20 AM

    Thanks Gene, I will get customer to speak to their network team.