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Service is running but application is not working.

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  • 1.  Service is running but application is not working.

    Posted 12-11-2017 12:05 AM

    Dear Team,

     

    Service is running but not application is now working.

     

    We are facing some issue in our Tunnel Client server (Windows). It is not able to communicate with tunnel server.

    This application was working before suddenly this issue has come.

    As per CA Team, they told me to check telnet on port(48003). when i checked the same the telnet is not happening internally to same server by given port (48003). CA team told 48003 is not enabled in firewall, first enable this after that they will work.

     

    But as per my Network and Window server team, there is no issue with telnet service, given port is already allowed in firewall. They are suspecting some issue with application itself. Because we are able to do telnet to other server by same port and for this server internally it is not working.

     

     

    So please suggest me what to do.

     

    How can i resolve this issue ?

     

     

    if u have access to case portal, so please refer the case id :  00909820



  • 2.  Re: Service is running but application is not working.

    Broadcom Employee
    Posted 12-11-2017 12:42 AM

    Hi 

     

    Check 

    Tunnel Client Cannot Connect to Tunnel Server 

     

    Also check if nimsoft processes  like hub, controller, hdb running on client hub



  • 3.  Re: Service is running but application is not working.

    Posted 12-11-2017 03:25 AM

    not able to fine anything useful.

     

    It wont work in my case.

     

    Do u have any other steps to suggest on the same.



  • 4.  Re: Service is running but application is not working.

    Posted 12-11-2017 01:17 AM

    Whether we can able to telnet locally using 48003?



  • 5.  Re: Service is running but application is not working.

    Posted 12-11-2017 03:23 AM

    Hi,

     

    we are not able to do telnet locally.



  • 6.  Re: Service is running but application is not working.

    Posted 12-11-2017 04:57 AM

    So it a application issue ,from when are facing this issue ,any recent changes in hub ,can u share logs if possible .

    Check your tunnel certificate expiry date and check alerts for that hub,if u have a backup try to restore it and check once .



  • 7.  Re: Service is running but application is not working.

    Posted 12-13-2017 07:07 AM
      |   view attached

    Hi Team,

     

    Please find the error snapshot.

     

     

    Dec 11 17:51:50:927  hub: CTRL receive message failed for get id command (connection closed)

    Dec 11 17:51:50:927  hub: CTRL failed to get ID from 100.64.5.110/48003

    Dec 11 17:52:25:480  hub: CTRL receive message failed for get id command (connection closed)

    Dec 11 17:52:25:480  hub: CTRL failed to get ID from 100.64.5.110/48003

    Dec 11 17:52:31:722  hub: Got STOP command from 100.64.3.35/50359.

    Dec 11 17:52:31:722  hub: main: nimSessionWait rc =4

    Dec 11 17:52:32:269  hub: thread shutdown

    Dec 11 17:52:32:881  hub: CORE exit

    Dec 11 17:52:35:727  hub: EXIT HUB: hub shutdown

    Dec 11 17:52:35:727  hub: Waiting for tunnel to terminate ...

    Dec 11 17:52:35:727  hub: Waited for 0 seconds for tunnel to terminate (OK)

     

    Warm Regards,

     

    Yusuf

     

    IT Operations Centre (ITOC)

    HCL Services Ltd.

    (A Subsidiary of HCL Info systems Ltd.)

    RS No 107/5,6 & 7,Sedarapet,

    Pondicherry India- 605111

    Tel: 1860–425 -1803

    www.hclservices.in<http://www.hclservices.in/>

    www.hclinfosystems.com<http://www.hclinfosystems.com/>

     

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  • 8.  Re: Service is running but application is not working.

    Broadcom Employee
    Posted 12-15-2017 01:12 PM

    Hi, for a review, I suggest checking out the firewall port reference guide in the documentation. This page goes over what ports and settings are required on a base level for UIM.



  • 9.  Re: Service is running but application is not working.
    Best Answer

    Broadcom Employee
    Posted 12-19-2017 05:25 AM

    Turned out the cause.

     

    We have a BAT file embedded in Robot 7.93 which is expected to run upon robot_update package deployment.

     

    <UIM>/robot/robot_shared_libs_rename.bat

     

    For a reason unknown, it was not executed and necessary file renaming was not done.

    Then robot in hub tunnel client did not work at all.

    After renaming them manually, robot started to work and hub tunnel client also started to work.