DX Infrastructure Manager

  • 1.  Problem installing unified manager

    Posted 05-19-2017 07:27 AM

    Hi Everyone I'm installing UIM on a Windows 2012 box with a MySQL backend and every time it gets to about 35% it fails.

     

    The java exception in the log (end a few earlier messages for context is:

     

    2017-05-19 12:09:22,629 DEBUG probe.DistsrvController:getPackageDistributionStatus:643 [main] - DistsrvPackageDistributionStatus{strJobId=java_jre-1495192147254, strJobDescription=NMS installation, strPackageName=java_jre, strPackageVersion=, strRobotAddress=/kb-nimsoft_domain/kb-nimsoft_hub/kb-nimsoft, strStatus=finished, bExpiredFlag=false, nResultCode=0, strResultString=Finished, nAttemptNumber=0, nAttempts=1, nRetryAttempts=0}
    2017-05-19 12:09:22,629 INFO probe.DistsrvController:distributePackageSynchronous:570 [main] - distStatus.isFinished: true
    2017-05-19 12:09:22,629 INFO impl.UIMServerConfigureController:distributePackageDistsrv:2933 [main] - distsrvPkgStatus response: DistsrvPackageDistributionStatus{strJobId=java_jre-1495192147254, strJobDescription=NMS installation, strPackageName=java_jre, strPackageVersion=, strRobotAddress=/kb-nimsoft_domain/kb-nimsoft_hub/kb-nimsoft, strStatus=finished, bExpiredFlag=false, nResultCode=0, strResultString=Finished, nAttemptNumber=0, nAttempts=1, nRetryAttempts=0}
    2017-05-19 12:09:22,629 INFO impl.UIMServerConfigureController:distributePackageDistsrv:2946 [main] - Successfully distributed package 'java_jre'
    2017-05-19 12:09:22,629 INFO impl.UIMServerConfigureController:configureJRE:925 [main] - 'java_jre' successfully configured.
    2017-05-19 12:09:22,629 INFO impl.UIMServerConfigureController:distributePackageDistsrv:2918 [main] - ENTER: strPkg: automated_deployment_engine
    2017-05-19 12:09:22,629 DEBUG probe.DistsrvController:distributePackageSynchronous:541 [main] - preparing job_add request for job_id: automated_deployment_engine-1495192162629, job_description: NMS installation, pkg: automated_deployment_engine, version: null
    2017-05-19 12:09:22,629 DEBUG pds.PDSController:sendPDSWithAddr:133 [main] - Sending 'job_add' with sid: uh..., timeout: 120000
    2017-05-19 12:09:22,629 ERROR impl.UIMServerConfigureController:run:492 [main] - NimException caught
    (4) not found, Received status (4) on response (for sendRcv) for cmd = 'job_add' name = 'null'

     

     

    I tried a console install and got the same error dump out.

     

    2017-05-19 12:09:22,629 ERROR console.NimCustomCodeConsoleBase:executeConsoleAction:134 [main] - Exception caught during processing. Aborting installation.
    (4) not found, Received status (4) on response (for sendRcv) for cmd = 'job_add' name = 'null'
    at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:604)
    at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:562)
    at com.nimsoft.nimbus.NimClientSession.send(NimClientSession.java:170)
    at com.nimsoft.nimbus.NimRequest.sendImpersonate(NimRequest.java:263)
    at com.nimsoft.install.nimcommon.pds.PDSController.sendRequest(PDSController.java:213)
    at com.nimsoft.install.nimcommon.pds.PDSController.sendPDSWithAddr(PDSController.java:136)
    at com.nimsoft.install.nimcommon.pds.PDSController.sendPDSWithAddr(PDSController.java:113)
    at com.nimsoft.install.nimcommon.pds.PDSController.sendWithAddr(PDSController.java:108)
    at com.nimsoft.install.nimcommon.probe.DistsrvController.jobAddPkg(DistsrvController.java:455)
    at com.nimsoft.install.nimcommon.probe.DistsrvController.distributePackageSynchronous(DistsrvController.java:545)
    at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.distributePackageDistsrv(UIMServerConfigureController.java:2929)
    at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.configureAde(UIMServerConfigureController.java:1322)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.nimsoft.install.nimcommon.method.NimMethodCallback.invokeMethod(NimMethodCallback.java:532)
    at com.nimsoft.install.nimcommon.method.NimMethodCallback.invokeMethod(NimMethodCallback.java:516)
    at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.doConfigure_postNMSStartupPackages(UIMServerConfigureController.java:550)
    at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.doConfigure(UIMServerConfigureController.java:506)
    at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.run(UIMServerConfigureController.java:490)
    at com.nimsoft.install.uimserver.console.ia.UIMServerConfigureIACustomCodeConsole.nimExecuteConsoleAction(UIMServerConfigureIACustomCodeConsole.java:108)
    at com.nimsoft.install.iacore.console.NimCustomCodeConsoleBase.executeConsoleAction(NimCustomCodeConsoleBase.java:114)
    at com.zerog.ia.installer.ConsoleBasedAAMgr.ah(Unknown Source)
    at com.zerog.ia.installer.ConsoleBasedAAMgr.ac(Unknown Source)
    at com.zerog.ia.installer.AAMgrBase.am(Unknown Source)
    at com.zerog.ia.installer.AAMgrBase.runNextInstallPiece(Unknown Source)
    at com.zerog.ia.installer.ConsoleBasedAAMgr.ac(Unknown Source)
    at com.zerog.ia.installer.ConsoleBasedAAMgr.runPostInstall(Unknown Source)
    at com.zerog.ia.installer.LifeCycleManager.consoleInstallMain(Unknown Source)
    at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
    at com.zerog.ia.installer.Main.main(Unknown Source)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.zerog.lax.LAX.launch(Unknown Source)
    at com.zerog.lax.LAX.main(Unknown Source)
    2017-05-19 12:09:22,629 INFO util.IAAbortInstallerUtils:abortInstall:23 [main] - Calling abortInstall

     

     

    Any idea what might be causing this? I went through the pre-reqs as far as I can tell.



  • 2.  Re: Problem installing unified manager

    Broadcom Employee
    Posted 05-19-2017 10:41 AM

    Hello Keith, please download the most recent  new uimserverpackages.zip from support.nimsoft.com and rerun the installation.

     

    Kind regards,

    Britta Hoffner

    CA Support



  • 3.  Re: Problem installing unified manager

    Posted 05-25-2017 03:24 AM

    Thanks Britta. A redownload did indeed fix it.



  • 4.  Re: Problem installing unified manager

    Broadcom Employee
    Posted 05-19-2017 01:55 PM

    If that does not help you will need to open a support case as support will probably need to do a webex