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Integrating UIM 8.3.1 and ServiceNow

  • 1.  Integrating UIM 8.3.1 and ServiceNow

    Posted 04-24-2017 11:45 AM

    We are in the process of configuring our new instance of ServiceNow.  We are a service provider and will have multiple domains within ServiceNow, I wanted to know if there are any issues or "gotchas" I should be aware of when creating domain names.  For example, does the domain name or client organization need to match the UIM origin name for alarm association?  

     

    I know this was a requirement for integrating UIM and CSM.

     

    Appreciate any feedback!

     

    Thanks,

    Mike



  • 2.  Re: Integrating UIM 8.3.1 and ServiceNow

    Posted 05-12-2017 04:27 PM

    The one gotcha I came across is the sngtw probe doesn't support the Istanbul version of ServiceNow.