We are in the process of configuring our new instance of ServiceNow. We are a service provider and will have multiple domains within ServiceNow, I wanted to know if there are any issues or "gotchas" I should be aware of when creating domain names. For example, does the domain name or client organization need to match the UIM origin name for alarm association?
I know this was a requirement for integrating UIM and CSM.
Appreciate any feedback!
The one gotcha I came across is the sngtw probe doesn't support the Istanbul version of ServiceNow.