Not able to open CABI

[Legacy User]

Hi,

 

We are using UIM version 8.5.1

 

We are not able to open CABI from Internet explorer 11 version 11.162.10568.0, even from Google chrome version 5.2.0 getting below attached screen when we click on CABI portlet.

 

Kindly suggest why this is happening and how it get resolved.

[Legacy User]

 

getting above attached screen when we click on CABI portlet.

[Franklin Ravi D'souza]

Hi ,

 

Is https enabled on the cabi server / ump server ?

Open cabi stand-alone in a web browser like mozilla

https://<cabi-ip>:<port>/cabijs

You will see the some security message related to certificate , but are able to accept the certificate.

Add exception and save the certificate

after this try logging to ump and check if can open the summary dashboard page

 

Regards,

 

Frank

[yasal01]

Is your cabi and UMP Server using HTTP or HTTPS?

Both need to use the same.

[PeteBennett]

Hi Jagdish,

Did you get this working ? If you need detailed assistance I would suggest opening a support case.

Else, can you mark this as answered if all ok.

thank you

[Legacy User]

Ya it's working now issue has been resolved.

 

Thanks

[yasal01]

Hi MCX.1, good to know that now is working after set both to HTTP or HTTPS.

 

Could you please mark my answer as the correct one?

 

Tks and have a nice day!

[Rodrigo Braga]

Can you posted what changes were made?

I have the same problem on mine except I'm running UIM 9.1. Both UMP and CABI are configured to run via HTTPS. I can open CABI web interface as well as UMP via HTTPS fine, however when I try to open the CABI portlet on my UMP it does not work (same as your screenshot).

Any help is appreciated.

[Joao Matos]

@Rodrigo Braga , I had similar problem using portlet , what i have managed to do  was adding it as a webpage , while creating a CABI non Org user with restricted ACL to only that Dashboard .

Ex: http://xxx.xx.x.xxx.x/cabijs/dashboard/viewer.html?j_username=user1234r&j_password=test1234&decorate=no#%2Fpublic%2FTests%2FDashboards%2FDashboard_Test_v0.2

[GURU]

I am facing same issue.
Both URLs are accessible separately but not able to open dashboards. It is not calling CABI server, instead it is pointing to same url

https://umpserver/cabi/api/server_info?sid=4b6f377241303937a5745696c4a68593d&locale=en_US 503 (Service Unavailable)

Can anyone have idea, what I am missing.

This was working before applying CA Signed certificates on both.

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GURU
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[Gene Howard]

make sure your UMP wasp.cfg has a CABI = key in the setup section pointing to the Cabi or cabi_external probe on the robot.
example:
cabi = /<domain_name>/<hub_name>/<robot_name>/cabi

in the CABI.cfg make sure you have the cabi_url key in the setup section:
example:
cabi_url = https://<cabi-ip>:<port>/cabijs




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Gene Howard
Principal Support Engineer
Broadcom
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