DX Unified Infrastructure Management

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  • 1.  CA UIM/SDM Gateway

    Posted Jun 06, 2016 05:31 PM

    Is there a way to have the "casdgtw (CA ServiceDesk Gateway)" create a Request instead of an Incident?  I have a customer requiring to have alarms create a Request instead of a Incident. 

     

    I have one possible solution but I am not sure if it will cause other issue.  This option is to have PAM update the type value to R on create of the Incident by the gateway.

     

    If anyone has any thoughts it would be greatly appreciated.

     

    Frank Wall



  • 2.  Re: CA UIM/SDM Gateway

    Posted Jun 07, 2016 02:10 AM

    I think there is nothing in field mapping which can decide whether to create an incident or a request.



  • 3.  Re: CA UIM/SDM Gateway

    Broadcom Employee
    Posted Jun 07, 2016 10:03 AM

    Currently there is not. you would need to open an enhancement request to have product management consider adding this feature.