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CA UIM can't connect to SOI webservice via TLSv1.2

  • 1.  CA UIM can't connect to SOI webservice via TLSv1.2

    Posted 09-01-2016 07:26 AM

    Hi , 

    I have 2 custom probe : 

    1. APM to UIM

    2. SOI to UIM

     

    -in APM  and SOI we setup TLS :

          disable TLSv1.0 and TLSv1.1 , but enable 1.2 

           in SOI path :  "CA\SOI\SamUI\conf\server.xml"

          [ sslEnabledProtocols="TLSv1.2" ]

     

    -in APM my custom probe is working , but in SOI my custom probe is not working

    and have message error like this :

    "Reason is javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure"

     

    but when i enable TLS 1.0  and TLS 1.1 , my custom probe is working.

    can u give us any suggestion? 

    Is there any setup in UIM?

     

    notes:

    My custom probe SOI is to get value data from SOI server and put it to UIM (database) via webservice

     

     

     

    Thanks 



  • 2.  Re: CA UIM can't connect to SOI webservice via TLSv1.2

    Broadcom Employee
    Posted 02-22-2017 06:56 AM

    Dear license_isgs

     

    as such we do not support custom probes. However, the question seems to be more along the lines of TSL 1.2 support in UIM, is that correct? 

     

    Just for clarification, you have a custom probe in UIM that imports data from SOI?  If so, is that probe running on a 7.80 robot (which supports TLS 1.2)?

     

    Kind Regards,

     

    Martin Fink

    CA Tech Support



  • 3.  Re: CA UIM can't connect to SOI webservice via TLSv1.2

    Broadcom Employee
    Posted 02-24-2017 10:14 AM

    Have you been able to resolve this? 

     

    Like Martin said, robot 7.80 should be able to provide TLSv1.2 capabilities.

    You can read a little more about the robot to hub communication HERE.