UIM 8.4 Integration with ServiceNow Geneva & Helsinki

[Legacy User]

Dear Team

 

Have you done integration of UIM 8.4 with ServiceNow Geneva or Helsinki releases. I know Servicenow gateway probe supports OOB integration till Calgary release and newly released GA of SD Gateway probe supports Calgary, Dublin, Eureka, Fuji releases for ServiceNow. Let me know your experience, issues, fixes while integration with Geneva & Helsinki Servicenow. Any help or guidance on this will be highly appreciated.

 

Regards

GP

[Gene Howard]

Hi,

 

I did find one client that was able to get the current version of sngtw probe working with the Geneva last month.

Unfrotunatly the changes were made on the service now side to correct the original issue and the client did not provide the

details on what changes were done.

 

I believe there is an enhancement request out there already to update the probe for support for both of these versions.