Hi,
Issue: Recently upgraded the ADA and gigastor connector in our environment to 10.6, after installing the connector on NI gigastor appliance the CA ADA gigastor reader service is not starting. and the error logs is getting updated with the below error every two minutes.
3:57:16 Severity 1 - GigastorSuperAgentSource starting up
03:59:18 Severity 1 - GS Initialize() failed (errror = -1) after 30 retries.
03:59:18 Severity 2 - hr_test failure 0x80004005 Unspecified error at GigastorReader.cpp 395 -
03:59:18 Severity 2 - hr_test failure 0x80004005 Unspecified error at GigastorReader.cpp 174 -
03:59:18 Severity 2 - Aborting service
ADA Management console 10.6.0.11 (Console for display)
ADA Collector 10.6.0.11 (gets the data feed from gigastor )
Gigastor Connector - Connector v.10.6.0.11; Observer v.17.0.12.2 - Gigastor appliance on windows7
I already tried the below CA support article but its doesn't work. Maybe the error code is different.
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec584771.aspx
Any advise would be appreciated. thanks
can please suggest Stuart_Weenig
Regards
Franklin