Does anyone know of a way to alert on Robots that have been left in maintenance mode for X period of time?
We have had a few occasions where Analysts have left Servers in Maintenance mode by accident. They have set maintenance mode until "next year" for example because they are not sure how long a particular piece of work will take, but then forget to click the "Leave maintenance mode now" button..
Thanks in advance!
I really don't think there' a built in method for doing this. Chances are you can get it from robotlist callback on hub with details turned up to 3. If not there, you'll have to go to the robot itself. That being said, I do have the same problem myself, people set the maintenance mode for a year or something of the sort. I think this is really bad practice and try to get people to stop doing it. As I'm building a new UIM environment, I have disabled the ability to use the Infrastructure Manager, or old, maintenance mode. It is kind of better than the new "USM" maintenance mode, but the new one does bring some good things with it, such as maintenance periods being saved in the database. If you migrated to use that as well, you could rather easily build a SQL query to keep an eye on the maintenance windows people define.
I finally got round to looking into this properly. Here's a script you can couple with Logmon to generate alerts for devices in maintenance. It also needs NEXEC setting up to delete the file (MYSQL limitation).
I'll take a look at using the UMP maintenance mode instead, and retrain our SOC staff on the process.
I was hoping Nimsoft would log somewhere (on the primary hub) that a Server is in Maintenance, but I've check the Hub probe and there's nothing in there..