Unable to see Landscapes in CA Spectrum Oneclick console

[CAADMIN EMS]

Hi ,

Recently,I have come across an issue with CA Spectrum oneclick client.
I am not able to perform following actions in CA Spectrum oneclick console.


1.Can't find any landscapes in " connection status"
2.Can't select landscape in discovery console ( Discovery console left pane is shown as red)
3.Unable to create/modify any global collection due to unavailability of Landscapes and unable to view devices/models under explorer tab as not able to select any landscape for the same.

I have verified ports required for communication between onclick server and spectro servers.

Strange thing is Spectrum is working fine (Alarm generation adn SDM integration is working) and the console is showing live alarms and spectroserver universe.

Can anyone suggest the resolution of this issue?
Regards,
CAADMIN

[Venkata Rama Sarma Gunturu]

Hi,
Please change the community name of this post  to CA Service Management for getting this query posted to proper audience and for a quicker resolution.

Thanks

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Ram Sharma,
ITPAM Engineering Team.
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[Lindsay Estabrooks]

I think that Spectrum is in the DX NetOps community.

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Lindsay Estabrooks
Principal Consultant
IT-EDU Consultants
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