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ITPAM email operator does not get mail body content

  • 1.  ITPAM email operator does not get mail body content

    Posted Jan 24, 2020 03:34 PM

    Hi,

    I'm using ITPAM email operators to connect an email server and get emails via IMAP-SSL.

    I can connect to server and get email basic information using Get Email List Operator: from, sent date, subject.

    Then, I use the Get Email Content Operator to get the mail body content.

    This operator works for some source email server but not other.

    For example, it does not work to get mail body content to mails from outlook.com and gmail.com.

    The operator execution does not fail but it does not get the content.

    I analyzed email header for both cases but don't found a pattern.

    Any idea?

    Regards,

    Fabio.