IT Process Automation

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  • 1.  Storing Form Field Values from CA Service Catalog within a Process Automation Dataset

    Posted Jan 14, 2020 10:38 AM
    Hello ... I created a custom form in Service Catalog and want to send the data to a Process Automation process and store the data within a dataset.  Could someone point me to some documentation that would explain that process step-by-step?  I took some CA courses for using PAM with Service Catalog and Service Desk, however, the instructor didn't touch upon that particular subject.  Thank you.


  • 2.  RE: Storing Form Field Values from CA Service Catalog within a Process Automation Dataset
    Best Answer

    Posted Jan 15, 2020 02:09 PM
    Check out some of the processes that were populated into PAM when you integrated Service Catalog. Look in the CA SLCM folder. GetFormFieldsByRequestID gives an example.

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    Lindsay Estabrooks
    Principal Consultant
    IT-EDU Consultants
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  • 3.  RE: Storing Form Field Values from CA Service Catalog within a Process Automation Dataset

    Posted Jan 18, 2020 11:29 PM
    Thanks Lindsay, I will check out the item you mentioned.