Requests stuck in Service Catalog

[Rajasheker Chittanur]

Team,

We had some issues with ITPAM/Service Catalog and many requests are stuck in service catalog. Stuck means-

- Approvers approved requests in catalog- but this action was not passed to ITPAM and the request will stay in approved unless we manually push it to next level/fulfilment
- ITPAM instances are not attached to requests and the requests will be in submitted state/ pending fulfillment state.

Now, we have like 700- 800 requests that needs to be processed. is there any easy way for processing them all at once?

Thanks,
Rajasheker Chittanur

[Iain Lambert]

If you run the Test from the Catalog UI's page Administration > Configuration > CA Process Automation does it return success? 

There are several possible causes here; I'd recommend raising a support case so engineers can check. However, the most likely solution for getting everything moving again is to clean up the jms-data folder: https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=111885