(Note. Not related to earlier PAM discussion concerning empty Library folder)
RESOLVED: Se below
PAM 4.3.03 integrated with SDM 17.1.02. This is the test/QA environment. This is an SSL setup.
We have a dedicated web services app server in this AA environment.
Creating SDM tickets via SOAP works unless there is a PAM workflow attached to the ticket category. Then, it only works when pointing to the Background server and not the Web Services App server.
The error returned in soapUI is:
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<soapenv:Body>
<soapenv:Fault>
<faultcode>soapenv:Client</faultcode>
<faultstring>INVALID ; nested exception is:
java.net.SocketException: java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: SunJSSE, class: sun.security.ssl.SSLContextImpl$DefaultSSLContext); nested exception is:
java.net.SocketException: java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: SunJSSE, class: sun.security.ssl.SSLContextImpl$DefaultSSLContext)</faultstring>
<faultactor/>
<detail>
<ErrorMessage>INVALID ; nested exception is:
java.net.SocketException: java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: SunJSSE, class: sun.security.ssl.SSLContextImpl$DefaultSSLContext); nested exception is:
java.net.SocketException: java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: SunJSSE, class: sun.security.ssl.SSLContextImpl$DefaultSSLContext)</ErrorMessage>
<ErrorCode>1</ErrorCode>
</detail>
</soapenv:Fault>
</soapenv:Body>
</soapenv:Envelope>
Looking online for this error code points to possible keystore issues and/or versions of Tomcat. Both SDM servers are running Tomcat 8.5.6.0. The JVM version on both servers is: 1.8.0_112-b15.
I'm not sure where to check for differences between the servers that might relate to this.
Any guidance will be appreciated.
J.W.
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"No matter where you go, there you are." - TAoBB:AtED
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