unable to execute SoapRequestcom.optinuity.c2o.util.C2OException: INSTANCE_CONTROL_INVALID_ID_ERROR

[Rajasheker Chittanur]

Hello,

We are seeing below error. Can someone suggest what could be the issue and how can this be resolved


2019-07-08 03:08:26,263 ERROR [com.ca.pam.soap.GetProcessStateSoapAction] [7.36.164-8080-9] unable to execute SoapRequestcom.optinuity.c2o.util.C2OException: INSTANCE_CONTROL_INVALID_ID_ERROR at com.ca.pam.soap.GetProcessStateSoapAction.execute(GetProcessStateSoapAction.java:56) at com.ca.pam.soap.ItpamSoapAction.executeSoapReq(ItpamSoapAction.java:134) at com.ca.pam.frontcontroller.C2OSoapControllerServlet.executeSoapRequest(C2OSoapControllerServlet.java:154) at com.ca.pam.frontcontroller.C2OSoapControllerServlet.service(C2OSoapControllerServlet.java:134) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:235) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:190) at org.jboss.web.tomcat.service.session.ClusteredSessionValve.handleRequest(ClusteredSessionValve.java:135) at org.jboss.web.tomcat.service.session.ClusteredSessionValve.invoke(ClusteredSessionValve.java:94) at org.jboss.web.tomcat.service.session.JvmRouteValve.invoke(JvmRouteValve.java:88) at org.jboss.web.tomcat.service.session.LockingValve.invoke(LockingValve.java:62) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:525) at com.optinuity.c2o.server.valve.SecureSessionCookieValve.invoke(SecureSessionCookieValve.java:14) at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:92) at org.jboss.web.tomcat.security.SecurityContextEstablishmentValve.process(SecurityContextEstablishmentValve.java:126) at org.jboss.web.tomcat.security.SecurityContextEstablishmentValve.invoke(SecurityContextEstablishmentValve.java:70) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:158) at org.jboss.web.tomcat.service.sso.ClusteredSingleSignOn.invoke(ClusteredSingleSignOn.java:672) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:330) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:829) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:598) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447) at java.lang.Thread.run(Thread.java:745)

[Michael Niebuhr]

Not entirely sure what that message means, which typically indicates there is a formatting issue, either on the sending or receiving end of the SOAP call.
Are you querying for 'INSTANCE_CONTROL_INVALID_ID' ?

Can you detail how you are getting the error posted?

[Rajasheker Chittanur]

​Hello,

i noticed this in c2o.log file and i was not sure how did this error pop up in the logs. is there a way to know what triggered this error so that we can either change or stop that process.

[Michael Niebuhr]

The logs when set to INFO level will output a process's ROID in the logs, which can be used to at least narrow down which process instances are throwing this error.

2019-01-02 03:57:54,682 INFO [com.optinuity.c2o.workflowengine.WorkflowManager] [e2-8e295f4402c3] Destination is 1867191 ROID is 1867191
2019-01-02 03:57:54,682 INFO [com.optinuity.c2o.workflowengine.WorkflowManager] [e2-8e295f4402c3] Inside processEnableIcons RootID is 1867180
2019-01-02 03:57:54,682 INFO [com.optinuity.c2o.workflowengine.WorkflowManager] [e2-8e295f4402c3] Retrieved Runtime instance for ROID 1867191
2019-01-02 03:57:54,682 INFO [com.optinuity.c2o.workflowengine.WorkflowManager] [e2-8e295f4402c3] Going to Execute the next enabled icon. ROID is 1867191 Instance is GetRequestItemFormData

I would look for ROID values just prior to these error messages and review the instances in question.
 
It is entirely possible that this is an informational ERROR that is an expected condition and is being handled within the process flow.