IT Process Automation

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  • 1.  Process Instances always waiting

    Posted Jul 22, 2018 10:50 PM

    Hello Everyone,


    Does anyone having an experience on this?


    CA PAM integrated with CA SOI to create a ticket to BMC Remedy. This configuration is working before, but the process suddenly stopped working in Waiting State.


    What should I do to fix this? Appreciate for anything helps.




  • 2.  Re: Process Instances always waiting

    Broadcom Employee
    Posted Jul 23, 2018 05:21 PM

    Hi Okik,


    My first suggestion would be to check if your Orchestrator is running processes at all, could you please create a TEST process that performs something quick and run it, if it also fails, you can do the following:

    1.- Stop Orchestrator's service.

    2.- Navigate to the following path "..CA\PAM\server\c2o" and delete (or move out of PAM directory) the following folder:








    3.- Start Orchestrator's service again and check the TEST process one more time.



    Orlando Rojas

  • 3.  Re: Process Instances always waiting
    Best Answer

    Posted Jul 24, 2018 05:49 AM

    Hi Orlando,


    Thanks for the reply. Currently the issue has been resolved. I fix it by clear resource for CONNECT-REMEDY. 

    Now I have 10842 entry in the GatewayCloseQueue. I would like to know, is this entries give an impact to Resource Connect-Remedy?


    Thanks and Regards,