IT Process Automation

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  • 1.  Passing a parameter to a process

    Posted Aug 24, 2017 11:06 AM

    Hello,

     

    A newbie on PAM here, i'm creating a simple process that create a ticket on Service Desk.

     

    The Create a Request operator has some parameters but none of them is Category. On my SDM the category is a required parameter to open a ticket.

     

    How can i pass the category name as a paremeter to the process?

     

     

    Best Regards.



  • 2.  Re: Passing a parameter to a process
    Best Answer

    Posted Aug 24, 2017 04:34 PM

    Using the Input Parameters on the Create_Request operator. Note that for SREL type fields you have to use the handle (persid):



  • 3.  Re: Passing a parameter to a process

    Posted Aug 24, 2017 05:53 PM

    Thanks for the help Lindsay!