COMMAND EXECUTION ISSUE WITH RUN SCRIPT OPERATOR

[Legacy User]

Hi Team,

 

We have installed the ITPAM Agent in one of our target node with deprecated communication. And the CA Process Automation Agent service is running perfectly in the Windows Service Console. But we are not able to check the agent status via CA ITPAM (Agent Console) in the configuration tab.

 

Our ITPAM Application is running over https communication.

https://<instancename>:8443/itpam

 

ITPAM Details: -

CA Process Automation Service Pack 04.3.02

Version: 04.3.02
Build: 04.3.200 - May 8, 2017 12:07:12 AM

 

 

 

Agent Log: -

-----------------

2017-09-20 07:40:23,141 ERROR [com.optinuity.c2o.util.SimpleCastorXMLUtil] [A Agent Startup] Mapping File serviceOperationMappingFilenot Found. This may be available at GUI or Source.
2017-09-20 07:40:23,141 ERROR [com.optinuity.c2o.util.SimpleCastorXMLUtil] [A Agent Startup] SimpleCastorXMLUtil.getMapping: failed to find mapping serviceOperationMappingFile file: serviceOperationMappingFile
2017-09-20 07:40:30,644 WARN  [com.optinuity.c2o.util.SSLCertificateUtilities] [A Agent Startup] Setup to accept all SSL Certificates

 

ITPAM Log: -

-----------------

2017-09-20 10:55:56,887 ERROR [com.optinuity.c2o.c2oserver.ServerManager] [_autoTPRecovery] Agent with id : e2e43786-c8b3-40c1-8f0c-940689225b09 is not reachable
com.optinuity.c2o.util.C2OException: Unidentified UUID while resolving node
 at com.optinuity.c2o.transport.Resolver.getNodeURL(Resolver.java:417)
 at com.optinuity.c2o.c2oserver.ServerManager.initiateAutomaticTouchpointRecovery(ServerManager.java:4921)
 at com.optinuity.c2o.c2oserver.ServerManager.access$400(ServerManager.java:247)
 at com.optinuity.c2o.c2oserver.ServerManager$6.run(ServerManager.java:1464)
 at java.util.TimerThread.mainLoop(Timer.java:555)
 at java.util.TimerThread.run(Timer.java:505)
2017-09-20 10:57:36,828 ERROR [com.optinuity.c2o.c2oserver.ServerManager] [_autoTPRecovery] Agent with id : 86469863-9b15-44b1-be26-3fdc5aeee09c is not reachable
com.optinuity.c2o.util.C2OException: Unidentified UUID while resolving node
 at com.optinuity.c2o.transport.Resolver.getNodeURL(Resolver.java:417)
 at com.optinuity.c2o.c2oserver.ServerManager.initiateAutomaticTouchpointRecovery(ServerManager.java:4921)
 at com.optinuity.c2o.c2oserver.ServerManager.access$400(ServerManager.java:247)
 at com.optinuity.c2o.c2oserver.ServerManager$6.run(ServerManager.java:1464)
 at java.util.TimerThread.mainLoop(Timer.java:555)
 at java.util.TimerThread.run(Timer.java:505)
2017-09-20 10:58:56,905 ERROR [com.optinuity.c2o.c2oserver.ServerManager] [_autoTPRecovery] Agent with id : e2e43786-c8b3-40c1-8f0c-940689225b09 is not reachable
com.optinuity.c2o.util.C2OException: Unidentified UUID while resolving node
 at com.optinuity.c2o.transport.Resolver.getNodeURL(Resolver.java:417)
 at com.optinuity.c2o.c2oserver.ServerManager.initiateAutomaticTouchpointRecovery(ServerManager.java:4921)
 at com.optinuity.c2o.c2oserver.ServerManager.access$400(ServerManager.java:247)
 at com.optinuity.c2o.c2oserver.ServerManager$6.run(ServerManager.java:1464)
 at java.util.TimerThread.mainLoop(Timer.java:555)
 at java.util.TimerThread.run(Timer.java:505)
2017-09-20 11:00:16,911 ERROR [com.optinuity.c2o.c2oserver.ServerManager] [_autoTPRecovery] Agent with id : 86469863-9b15-44b1-be26-3fdc5aeee09c is not reachable
com.optinuity.c2o.util.C2OException: Unidentified UUID while resolving node
 at com.optinuity.c2o.transport.Resolver.getNodeURL(Resolver.java:417)
 at com.optinuity.c2o.c2oserver.ServerManager.initiateAutomaticTouchpointRecovery(ServerManager.java:4921)
 at com.optinuity.c2o.c2oserver.ServerManager.access$400(ServerManager.java:247)
 at com.optinuity.c2o.c2oserver.ServerManager$6.run(ServerManager.java:1464)
 at java.util.TimerThread.mainLoop(Timer.java:555)
 at java.util.TimerThread.run(Timer.java:505)
2017-09-20 11:01:36,932 ERROR [com.optinuity.c2o.c2oserver.ServerManager] [_autoTPRecovery] Agent with id : e2e43786-c8b3-40c1-8f0c-940689225b09 is not reachable
com.optinuity.c2o.util.C2OException: Unidentified UUID while resolving node
 at com.optinuity.c2o.transport.Resolver.getNodeURL(Resolver.java:417)
 at com.optinuity.c2o.c2oserver.ServerManager.initiateAutomaticTouchpointRecovery(ServerManager.java:4921)
 at com.optinuity.c2o.c2oserver.ServerManager.access$400(ServerManager.java:247)
 at com.optinuity.c2o.c2oserver.ServerManager$6.run(ServerManager.java:1464)
 at java.util.TimerThread.mainLoop(Timer.java:555)
 at java.util.TimerThread.run(Timer.java:505)
2017-09-20 11:02:56,942 ERROR [com.optinuity.c2o.c2oserver.ServerManager] [_autoTPRecovery] Agent with id : 86469863-9b15-44b1-be26-3fdc5aeee09c is not reachable
com.optinuity.c2o.util.C2OException: Unidentified UUID while resolving node
 at com.optinuity.c2o.transport.Resolver.getNodeURL(Resolver.java:417)
 at com.optinuity.c2o.c2oserver.ServerManager.initiateAutomaticTouchpointRecovery(ServerManager.java:4921)
 at com.optinuity.c2o.c2oserver.ServerManager.access$400(ServerManager.java:247)
 at com.optinuity.c2o.c2oserver.ServerManager$6.run(ServerManager.java:1464)
 at java.util.TimerThread.mainLoop(Timer.java:555)
 at java.util.TimerThread.run(Timer.java:505)

 

Kindly help us to sort out this issue.

 

Thanks in advance.

 

Regards,

Arunkumar Perumal

[phone]

[Michael Niebuhr]

This is much better suited for a support case, but to begin with I would suggest checking PORTs to ensure there is no communication blocking.

 

Ports Used by CA Process Automation

[Legacy User]

Thanks Michael. let me cross check the port communication once and let you know.

[deama10]

Hi,

The Agent is not shown on the agent list?

If it isn't, maybe there was something wrong with the installation of the agent. Are both (domain orchestrator and agent) with the same version of Java?

You could force recovery also with this steps 

Force Recovery (re deploy)
1. Stop PAM
2. Backup and delete the contents of the \log directory.
3. Delete the following directories from PAM installation\server\c2o


audit
data
scripts
tmp
temp
work
wrappers

4. Restart PAM Service

[Legacy User]

Thanks Marcel. I am able to see the installed agent information in the configuration tab of CA Process Automation Console. And I am not able to get the status of an agent via CA ITPAM (Agent Console) in the configuration tab.

[deama10]

Did you tryed the recovery steps?