IT Process Automation

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  • 1.  how can i attached text file via soap in incident

    Posted Apr 12, 2017 02:08 PM

    Hi,

    I am Trying to create an incident having an attachment in SNOW but not able to do so. Plz help 



  • 2.  Re: how can i attached text file via soap in incident

    Broadcom Employee
    Posted Apr 12, 2017 02:15 PM

    This maybe an issue better asked to the Service Operations Insight community, but if you give more details of the problems you are encountering we can see if we need the SOI team to address this or if we can provide some assistance.   

    Are you using the SNOW Connector?

    What errors are you getting?



  • 3.  Re: how can i attached text file via soap in incident

    Posted Apr 13, 2017 12:40 AM

    i am using some power shell script and which creates a text file and i need to create an incident having attachment same text file via soap invoke. Any suggestion 



  • 4.  Re: how can i attached text file via soap in incident
    Best Answer

    Broadcom Employee
    Posted Apr 13, 2017 08:30 AM

    Can you please take a look at the following community thread and see if will this example of attaching a process into a CA Service Desk case will help?

    https://communities.ca.com/thread/97906793