IT Process Automation

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IT PAM Copy operator is failing

  • 1.  IT PAM Copy operator is failing

    Posted 02-23-2016 02:05 AM

    Hi,

     

    In PAM, copy operator is failing with the below error,

     

    "cannot create process as user svc-ServiceCatalog - Access is denied."

     

    But our generic account svc-ServiceCatalog is having access to the source and destination paths. Can someone help us in fixing this problem.

     

    We have 4 servers in cluster and PAM version is: 4.2 SP2 HF01

     

    Thanks & Regards,

    Rajasheker Chittanur



  • 2.  Re: IT PAM Copy operator is failing

    Posted 02-23-2016 10:18 AM

    The first thing to look at is the EEM permissions for the svc-ServiceCatalog account in the Process Automation application. Normally this user is part of the PAMAdmins group which gives it full access in PAM. If it is a member of a different group you need to look at the policies for that group. You may need to use a user that is part of the PAMAdmins group to do this, depending on your EEM Policies.



  • 3.  Re: IT PAM Copy operator is failing

    Posted 02-23-2016 11:04 PM

    Thanks for the suggestion Andy. I have verified and our service account svc-ServiceCatalog is having PAMAdmins access in EEM.

    Also, we have observed that it is failing 3 times and is successful once. Not sure why it is behaving this way...