Hi,
Reply to my own message with new discovery...
Seems the line with "c:\request.xml" needed to be "c:/request.xml". This allowed the request to be written out to a file where it could be examined.
Changing the logging level was helpful because it allowed me to see that this backslash was causing this to fail. It did not provide the trace data I was looking for, however. Bottom line, I was able to diagnose that the CA Remedy Gateway CreateITMTicket is in fact failing to send all of the ticket fields in some cases. Now I'm working to find out why.
Rick