SDM-spel to start PAM-Process

[Peter Schmidt]

Hi,
in spel-coding I'm trying

send_wait(0, top_object(), "call_attr", "chg", "start_itpam_workflow", ProcLibPath, ProcName, chg_pid);

The call sends Error in msg[0]/stdlog:

--> ERROR        domdict.c             1108 Signature error in start_itpam_workflow: insufficient arguments - expecting PTR at index 3

Any idea what is missing or wrong?

Thanks and Regards,
Peter

[Marc Horlomus]

hi peter,

first: i don't know :)

it sounds like there should be at least four arguments be present while calling start_itpam_workflow. but i'm really not sure if the error comes from calling start_itpam_workflow or from somewhere inside this wrapper. also PTR "maybe" means some type of pointer, which let me think there should be some kind of one additional object argument?

i would give these couple of workarounds a try
send_wait(0, top_object(), "call_attr", "chg", "start_itpam_workflow", ProcLibPath, ProcName, chg_pid, NULL);
send_wait(0, top_object(), "call_attr", "chg", "start_itpam_workflow", ProcLibPath, ProcName, chg_pid, gl);
send_wait(0, top_object(), "call_attr", "chg", "start_itpam_workflow", ProcLibPath, ProcName, chg_pid, chg_dob);
even it doesn't really makes sense to me to forward a groupleader or chg_dob...

maybe you can use the rpc deamon call directly instead of the wrapper method?:
send_wait(0, (object)(rpc_object()), "CallStaticSOAPOperation", "com.ca.ServicePlus.pdm_rpc.ItpamWorkflow", "executeProcess", "", ProcLibPath, ProcName, chg_pid);

...just ma 50 cents...

regards, pacy

[Peter Schmidt]

Hi Marc,
thanks for your ideas.
As we talked about it on phone I already described the solution under clarity service management.

For all who are reading this:
- if you are adding a discussion and send it to different categories
- answers given to one category cannot be seen in the other category
- you have to look for answers under both categories (i.e. under IT Process automation AND clarity service management)
- there seems no way to exist for merging those communications.

In future I will send discussions only to one cateory ;-)

Regards and thanks again,
Peter

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Senior Technical Consultant
Fujitsu Services
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[Paulo Alexandre Pedrosa]

For reference:

send_wait(0, top_object(), "call_attr", "chg", "start_itpam_workflow", (string)path, (string)name, (string)persid, (object)ticket_obj, (uuid)creator, (string)some_text);

path - seems to be related to the PA Hierarchie of start foms - corresponding to chgcat.caextwf_start_id.caextwf_path
name - seems to be a process Name or start form Name - corresponding to chgcat.caextwf_start_id.caextwf_form
persid - the persid - the alg persid in your case
ticket_obj - an object referencec of the actual ticket, I suggest to pass in the corresponding chg object
creator - the uuid of the contact which is doing this Action
some_text - the text which gets wriite to an activity log

[Peter Schmidt]

Great info,
thanks a lot.

This means that this method has to be called in alg-context. OK
My spel-trigger runs as POST_CI of chg. So I will keep the soluten calling 
send_wait(0, (object)(rpc_object()), "CallStaticSOAPOperation", "com.ca.ServicePlus.pdm_rpc.ItpamWorkflow",
"executeProcess", "", ProcLibPath, ProcName, chg_pid);
This works in chg-context.

Many thanks again,
Peter

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Senior Technical Consultant
Fujitsu Services
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