If you are seeing this message or something similar like this (below) then yes your current account does not have access to the FTP site for it to retrieve the actions packages.
Error: Cannot change working directory to: /Automic.Action.Packs
A workaround to this, is to download the package it self then run the command to point it to the package you have downloaded (this will bypass the issue, as you won't need to retrieve the file via the ftp://ftp.automic.com/Automic.Action.Packs
The Actions Package file are bundle together with there ARA package within the "Quick Start" at the download center.
Please Navigate to: https://downloads.automic.com/quick_start
On this "Quick Start" tab/page, please click on the 11.2 under where it said 'Automic Release Automation"
download the 1.8GB file. This will contain the AE, ARA, ECC, the
actions package as well a few other component that AE/ECC can utilize.
After you unzip the file, the Packages file will be in the folder: Automic.Release.Automation_11.2.1_2016-02-12\Action.Packs
You can use the following syntax to install the package (See example from the manual
apm install --from-file <path to the package archive or directory>