Layer7 API Management

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  • 1.  APIs and Account Plans unable to sync between gateway and portal

    Posted Jul 08, 2019 01:48 AM
    Edited by Zen Leow Jul 10, 2019 01:49 PM
    Hi community,

    I'm facing an issue with sync between API Gateway 9.3 and API Developer Portal 4.3.1

    At Publish -> Proxies

    All I see is Apps is synced but APIs and Account Plans are showing "Service Disruption"

    page showing service disruption

    Does anyone know how I can troubleshoot this?

    Is the sync base on Gateway pulling data from portal? or portal pushing data to gateway? Where should I look?

    I have checked that firewall isn't blocking portal's 80, 443, 9443. All the required FQDNs are also placed in DNS.

    Thanks in advance.

    Best regards,
    Zen


  • 2.  RE: APIs and Account Plans unable to sync between gateway and portal
    Best Answer

    Posted Jul 10, 2019 01:57 PM
    Upon suggestions by broadcom support, sync issue was resolved by doing a reboot of both API Gateway and API Portal. then did "docker stack rm portal" and reloaded all containers using portal.sh.
    Original Message