Hi,
Usually it's either a disk space issue (in /tmp, /opt or /home), or a permissions issue. Not much else (since 8.3 version) causes any issues.
Please check that there's at least 1GB in all those mount points and that the L7P file is owned by gateway (not ssgconfig!) and with 666 permissions.
I use the following guide for all my patches and upgrades. (I have upgrades/patched at least 500-1000 nodes over the last 6 years and usually performed it on to up to 30 at a time using iTerm2 broadcast, so I'm quite confident)
First take the node(s) affected out of the load balance pool)
df -h /opt /tmp /home
rm -f ~ssgconfig/*.L7P
rm -f /tmp/*.L7P
rm -f /opt/SecureSpan/Controller/var/patches/*.L7P
Download L7P, do permissions and move it to ssgconfig dir:
cd /tmp
Up/Download L7P file (Example used below)
chmod 666 CA_API_PlatformUpdate_64bit_v9.X-RHEL-2018-10-16.L7P
chown gateway.gateway CA_API_PlatformUpdate_64bit_v9.X-RHEL-2018-10-16.L7P
mv CA_API_PlatformUpdate_64bit_v9.X-RHEL-2018-10-16.L7P ~ssgconfig/
su – ssgconfig
Do upload and patch (using ssgconfig menu or command line patch.sh)
service mysql restart
on all
mysql_upgrade
on all (This is sometimes included in the L7P process, but no harm will be done by trying multiple times)
(If you patched a full cluster in parallel)
/usr/bin/reboot
on MASTER
Wait for Master to come up, then /usr/bin/reboot
on all other nodes in cluster
Otherwise just reboot the node in question.
If you have a failed installation you will also need to remove the .status file from the patch directory and ensure the L7P file is in ~ssgconfig with the correct permissions again (it gets owned by ssgconfig during the process)
Regards
Vince
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Senior Architect
Apiida AG
Https://www.apiida.com------------------------------
Original Message:
Sent: 11-12-2019 12:05 PM
From: TBC
Subject: Upgrade fails from 8.4 to 9.0
Running 8.4 and trying to upgrade to "Layer7_PlatformUpdate_64bit_v9.0.00.L7P" as the first step to 9.4 and get this error:
Please wait while the patch is installed ...
Patch ID Layer7_PlatformUpdate_64bit_v9.0.00 (Upgrades the Layer 7 64bit Platform to the 9.0.00 version. This patch requires that the 8.4.00 Platform Update be installed first. It also requires a restart of the Layer 7 Appliance.) is ERROR, last modified on 2019-11-12T07:57:05-0800
There were errors during the patch operation.
It is on 8.4 and the status file is in place in the patches directory.
Any ideas? Or where can we look up details of the failure?
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TBC
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