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Invalid Username/Password : CA API Policy Manager v9.3

  • 1.  Invalid Username/Password : CA API Policy Manager v9.3

    Posted 09-28-2020 09:10 AM
    HI,

    We use CA API Policy Manager to login to CA API gateway v9.3
    Suddenly, today, we are not able to login and getting "Invalid username/password".

    Can anybody guide, how this could have happened and how to rectify it ?


  • 2.  RE: Invalid Username/Password : CA API Policy Manager v9.3

    Broadcom Employee
    Posted 09-28-2020 09:16 AM
    Hi Amit,

    If this is an appliance Gateway (hardward or OVA) you can use the resetAdmin.sh located in /opt/SecureSpan/Appliance/bin to reset the password.

    USAGE: ./resetAdmin.sh dbaccountname dbpasswd

    Regards,
    Joe


  • 3.  RE: Invalid Username/Password : CA API Policy Manager v9.3

    Broadcom Employee
    Posted 09-28-2020 11:09 AM

    We did face a similar issue when the audit database was full and when the temp directory was full on the appliance.

    Login as ssgconfig -> sudo to root --> df -h  to confirm if you mysql drive is 100% if you audit database is full 

    https://knowledge.broadcom.com/external/article/42480/api-gateway-managing-audits-in-the-datab.html


    --

    use ssg;

    SET FOREIGN_KEY_CHECKS = 0;

    truncate table audit_admin;

    optimize table audit_admin;

    truncate table audit_detail;

    optimize table audit_detail;

    truncate table audit_detail_params;

    optimize table audit_detail_params;

    truncate table audit_main;

    optimize table audit_main;

    truncate table audit_message;

    optimize table audit_message;

    truncate table audit_system;

    optimize table audit_system;

    SET FOREIGN_KEY_CHECKS = 1;



    Finally if only the account is locked you can follow the steps by Joe

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    Pre-Sales Consultant
    CA Southern Africa
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