We did face a similar issue when the audit database was full and when the temp directory was full on the appliance.
Login as ssgconfig -> sudo to root -->
df -h to confirm if you mysql drive is 100% if you audit database is full
https://knowledge.broadcom.com/external/article/42480/api-gateway-managing-audits-in-the-datab.html--
use ssg;
SET FOREIGN_KEY_CHECKS = 0;
truncate table audit_admin;
optimize table audit_admin;
truncate table audit_detail;
optimize table audit_detail;
truncate table audit_detail_params;
optimize table audit_detail_params;
truncate table audit_main;
optimize table audit_main;
truncate table audit_message;
optimize table audit_message;
truncate table audit_system;
optimize table audit_system;
SET FOREIGN_KEY_CHECKS = 1;
Finally if only the account is locked you can follow the steps by Joe
------------------------------
Pre-Sales Consultant
CA Southern Africa
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Original Message:
Sent: 09-28-2020 09:10 AM
From: Amit Jaiswal
Subject: Invalid Username/Password : CA API Policy Manager v9.3
HI,
We use CA API Policy Manager to login to CA API gateway v9.3
Suddenly, today, we are not able to login and getting "Invalid username/password".
Can anybody guide, how this could have happened and how to rectify it ?