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Connection Error on Policy Manager

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  • 1.  Connection Error on Policy Manager

    Posted 08-19-2019 11:42 AM
    Hello All,

    I am trying to access a newly set up environment.
    If I connect it from browser, the connection works fine and I see layer7 error.
    However, if I try to connect through Policy Manager, I get error.

    Could you please suggest.



  • 2.  RE: Connection Error on Policy Manager

    Posted 08-19-2019 11:51 AM
    Hi Pradmod,

    Is this a single or multinode setup? If a single node, I would check the ssg logs on the Gateway to get a better idea of what error may be occurring here.
    Additionally, make sure you are using one of the default ports if this is a new setup, ie: 8443 or 9443 to make sure we are testing with a port that allows policy manager access.

    Regards,
    Joe


  • 3.  RE: Connection Error on Policy Manager

    Posted 08-21-2019 02:42 AM
    Hi,

    1. Make sure you have the tick box checked for "Policy Manager Access" in "Listen Ports" for the interface you are listening on.
    2. Don't try to connect Policy Manager through a load balancer as it does not like trying to talk to multiple gateways. it needs a single one in the cluster to communicate with.

    Regards

    Vince Baker

    ------------------------------
    Senior Architect
    Apiida AG
    www.apiida.com
    ------------------------------



  • 4.  RE: Connection Error on Policy Manager

    Posted 08-22-2019 06:46 AM
    Thanks Joe and Vince.

    I see another issue now.

    While trying to access the Policy Manager client, the port number gets changed from 443 to 80, as 80 is not allowed , the connection fails.


    Please suggest.

    Regards,
    Pramod Talekar


  • 5.  RE: Connection Error on Policy Manager
    Best Answer

    Posted 08-22-2019 07:22 AM

    I am unsure why 443 is being used. Do you have 443 port configured in the Gateway, or is this being presented by another network device (PAT or Load Balancer).

    What does your port config look like below?



    ------------------------------
    Senior Architect
    Apiida AG
    www.apiida.com
    ------------------------------