Thanks Joe
The version is 3.5 and build 583
I'm not sure about patches, do you need any more info than from above? (sorry, I'm a newbie)
catalina.out only shows the following during the time I clicked the Create User link:
12/13 09:39:25.278 INFO (http-37080-8:) - [AdminProcessor general] -- AdminProcessor - action: UA-create-user
12/13 09:39:25.307 DEBUG (http-37080-8:) - [XSLTUtil general] -- XSLTUtil.translate: XSLT in:77940 out:2344 time: 14 ms.
I repeated the steps using Firefox and got exactly the same result.
Best regards
Ken
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Platform Owner
TalkTalk PLC
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Original Message:
Sent: 12-12-2019 03:16 PM
From: Joe Dascole
Subject: Portal 3.5 cannot add new user
Hi Ken,
Does the same issue occur in other browsers? Do you have any CR's applied?
It is worth taking a look at the catalina.out while reproducing the issue to see if we are logging anything.
Regards,
Joe
Original Message:
Sent: 12-12-2019 04:21 AM
From: Ken Anton
Subject: Portal 3.5 cannot add new user
Hello,
We are using v3.5 of the Portal, and I'm trying to add a new user. When I click on Create New User from the Administration Tool menu, I get a pop-up window but it's blank, with no fields to fill in nor any action buttons. The other Create function, e.g. Create New Organization, worksfine with a pop-up window displayed as expected.
I've logged in to the admin account from a chrome browser on Windows. Screenshot attached.
Any suggestions?
Thanks
Ken
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Platform Owner
TalkTalk PLC
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